Sales Commercial Supervisor

Description

Job Summary: The Sales Commercial Supervisor will oversee production, compliance, and quality of team procedures, monitoring KPIs and customer satisfaction to formulate sales and loyalty strategies. Key Highlights: 1. Lead and align the team through follow-ups, training, and feedback. 2. Develop sales, marketing, and customer loyalty strategies. 3. Promote organizational culture and personal and professional development. We are seeking a **Sales Commercial Supervisor** to oversee production, compliance, and quality of procedures adopted by subordinate teams. Monitor commercial and city expansion KPIs under your responsibility, including sales and installation targets. Monitor customer satisfaction levels with Group Brisanet’s products and services. Collaborate with the Growth Coordinator to develop sales, marketing, and base loyalty strategies for the city under your supervision. If you are an attentive professional who delights customers and demonstrates ownership, Brisanet is the place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody Brisanet Group’s organizational identity; * Ensure adherence to departmental standards, processes, routines, and policies; * Lead and align your team through follow-ups, training, feedback, task delegation, conflict resolution, motivational actions, performance evaluations, hiring requests, reassignment or termination requests, disciplinary measures, and other people management actions; * Promote and internalize organizational culture (Business, Mission, Vision, Values, and Strategy) within the team; * Monitor and analyze area performance indicators and define short- and medium-term actions to improve deliverables; * Identify innovations and improvements that enhance productivity and performance in area activities; * Support audit processes when required; * Prepare and present results reports, forms, spreadsheets, or documents to leadership as requested; * Participate in strategic and budget planning for the area when requested; * Actively attend organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Perform additional duties related to the position, as needed by the area and per leadership direction; * Monitor and support external initiatives in the city(ies) related to sales and Brisanet Group brand promotion; * When necessary, monitor and support internal and external store initiatives related to sales and Brisanet Group brand promotion; * Ensure operational support for Brisanet Group’s external operations, providing resources (training, equipment, tools, and information) enabling PAP teams to perform activities with quality; * Develop schedules and facilitate training programs to qualify PAP, Kiosk, and NGC teams, and monitor their effectiveness; * Monitor city-level KPIs and targets for PAP, Kiosk, and NGC teams; * Supervise PAP, Kiosk, and NGC teams during initiatives; * Ensure documentation is available and up-to-date for external sales teams; * Apply disciplinary measures or terminate PAP, Kiosk, and NGC team members when necessary; * Conduct value-based feedback sessions for PAP, Kiosk, and NGC teams; * Hold periodic alignment meetings with leaders and their teams; * Monitor and manage all city-level KPIs where you perform your duties; * Collaborate with the Commercial Sales Coordinator to develop sales, marketing, and base loyalty strategies for the city under your supervision; * Implement actions to resolve issues or improve KPI performance; * Monitor results and provide support when needed to Installation, Repair, and Merger teams operating in your supervised city; * Monitor customer satisfaction levels with Brisanet Group’s products and services; * Complete the GB dashboard and conduct regional GBs with the Growth Coordinator; * Assess FTTH infrastructure expansion needs in your supervised city when required; * Measure and evaluate results of commercial strategies implemented in the city; * Attend administrative hearings related to PROCON and DECON when required; * Hold meetings with public and private authorities when required; * Represent the company and its interests before public and private institutions; * Customer service, monitoring stalled sales, and customer support; * Participate in hiring processes for new employees; * Process contract terminations; * Manage employee time records; * Support the IMOC department and the S\&L Monitoring department (when requested); * Place procurement orders via Suplly when required; * Handle notary-related tasks (signature authentication and contracts) when required; * Deliver and collect materials from other cities when required. **Requirements and Qualifications** * Currently pursuing a bachelor’s degree in Business Administration, Commercial Management, or related fields; * Experience managing people and sales teams; * Skills in KPI analysis, commercial strategies, customer service techniques, basic mathematics, and basic computer literacy; * Experience in market research and route planning; * Experience in customer service; * Driver’s license "AB" and Defensive Driving certification. **Preferred Qualifications:** * Completed bachelor’s degree in Business Administration, Commercial Management, or related fields; * Administrative routine experience; * Proven experience in telecommunications sales; * Proficiency with Google tools (Sheets, Docs, etc.) **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment fostering personal and professional development; * Horizontal and vertical work environment—meaning you are the protagonist of your career!; * Meals (Headquarters via cafeteria; Branches via iFood); * Co-payment Health Insurance Plan; * Dental Insurance Plan; * Life Insurance; * Childcare Assistance; * Dependent PCD Assistance; * Payroll-deductible loans (available after 6 months); * Discounts of up to 50% on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discounts at higher education institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeast Brazil, **leading the fixed internet (broadband) market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in Pereiro, a municipality in the interior of Ceará state. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeast Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.