Customer Success Assistant

Description

Job Summary: Customer service professional to support the customer journey, route requests, update systems, and collect feedback, with emphasis on communication and organization. Key Highlights: 1. Support the customer journey and internal communication 2. Focus on customer service and collaborative profile 3. Career plan and internal growth **Responsibilities:** * Support the onboarding process and monitoring of the customer journey; * Attend to and route customer requests, maintaining a close and proactive relationship; * Update information in systems (CRM and other management tools); * Collect feedback and organize information for continuous improvement; * Support communication between customers and internal departments (support, finance, sales). **Requirements:** * Completed high school education (higher education is a plus); * Strong verbal and written communication skills; * Organizational skills and attention to detail; * Collaborative profile oriented toward customer service; * CRM tool knowledge is considered a plus. **We Offer:** * Fixed salary \+ cost-of-living allowance \+ bonuses. * Health and dental plan subsidy. * Life insurance. * Career plan and internal growth. * Corporate university. **Working Hours:** Monday to Friday, from 8:00 AM to 6:00 PM. **Location:** Caminho das Árvores, Salvador\-BA. Minimum Education Level: High School (Secondary Education) * Life Insurance * Cost-of-Living Allowance * Health and Dental Plan Subsidy * Career Plan * Bonus