Field Services Operator

Description

Job Summary: We are seeking a detail-oriented and responsible Field Services Operator to perform installations, repairs, and other field services in accordance with the company’s operational procedures. Key Highlights: 1. Work culture that respects and values people 2. Collaborative environment that values personal and professional development 3. Horizontal and vertical work environment—you are the protagonist of your career! We are looking for a **Field Services Operator** to execute “Service Orders” (SOs) in the field, including installation, repair, address changes, and other services, as defined by the company’s operational procedures. If you are a detail-oriented professional who delights customers and demonstrates ownership, Brisanet is the right place for you! Let’s sail toward the future! **\#JoinBrisanet** **Responsibilities and Duties** * Embody the organizational identity of the Brisanet Group; * Actively participate in organizational meetings and commitments when requested; * Use individual and collective safety equipment when required; * Operate company vehicles when necessary; * Perform other duties related to the position, as needed by the department and directed by leadership; * Maintain company vehicles in compliance with Fleet Department-defined processes, ensuring proper functionality; * Implement workplace safety procedures, such as Preliminary Risk Analysis (PRA) and use of Personal Protective Equipment (PPE), in accordance with current legislation; * Execute field service orders, including installation, repair, address changes, and other services, in accordance with the company’s operational procedures; identify opportunities for additional or new sales; * Safeguard, maintain, properly use, and store company-provided resources; inspect the work area upon completion of services to ensure organization, cleanliness, and proper disposal of used materials. **Requirements and Qualifications** * Completed high school education; * Basic computer skills; * Knowledge of networks and computer maintenance; * Familiarity with the local geography; * Driver’s license category “B” and defensive driving certification. **Preferred qualifications:** * 6 months’ experience in telecommunications; * Willingness to travel; * Knowledge of access transmission technologies—twisted-pair cables and optical fiber; * Router and signal repeater configuration; * Structured cabling; * Customer service techniques. **Additional Information** * Work culture that respects and values people; * Internal events covering diverse topics; * Collaborative environment that values personal and professional development; * Horizontal and vertical work environment—in other words, you are the protagonist of your career!; * Meal allowance (Head Office via cafeteria; Branch Offices via iFood); * Co-payment Health Plan; * Dental Plan; * Life Insurance; * Childcare Assistance; * Assistance for Dependents with Disabilities; * Payroll-deductible Loan (available after 6 months); * Up to 50% discount on Brisanet Internet and BrisaMusic services; * Wellhub (Gympass); * Up to 60% discount at Higher Education Institutions. We have operated in the telecommunications sector for **27 years**, with a **mission to connect people and promote digital and social inclusion**. Today, we connect over 1.5 million households across Northeastern Brazil, **leading the fixed broadband internet market** in the region. We are also a mobile telephony operator, experiencing increasingly significant growth. Our journey began in 1998 in the city of Pereiro, in the interior of Ceará State. We were founded with the goal of **providing high-quality, affordable internet access to small towns**. Today, we operate across all nine states of Northeastern Brazil, delivering **cutting-edge connectivity—from rural areas to state capitals**—actively contributing to Brazil’s digital transformation.