E-commerce Commercial Assistant

Description

Job Summary: The E-commerce Commercial Assistant provides direct support to operations, ensuring quality and efficiency throughout the purchasing journey while performing administrative tasks and acting as an interface between departments. Key Highlights: 1. Direct support to e-commerce operations 2. Focus on quality and efficiency of the purchasing journey 3. Interface with various departments and customers ✨ We are looking for an **E-commerce Commercial Assistant** to strengthen our team! If you are organized, detail-oriented, and enjoy handling administrative routines, order tracking, and cross-departmental coordination, this opportunity may be right for you. **Your responsibilities as an E-commerce Commercial Assistant:** *(providing *direct support to e-commerce operations*, contributing to quality and efficiency across all stages of the purchasing journey)* * Register brands and products (descriptions, images, and content) on e-commerce and marketplace platforms; * Map brands and categories and analyze already-registered products for improvements and adjustments; * Approve marketplace products for sale on the website; * Monitor and release orders for billing, picking, and shipment; * Track delayed orders, returns, cancellations, and exchanges; * Generate return codes and follow up on technical support resolutions; * Respond to customer inquiries via marketplace channels; * Record payments for departmental services; * Support the InStore project by assisting stores with online channel requests; * Interface with customer service teams to resolve incidents; * Register stores, open tickets, and track internal requests; **Requirements to assume this role:** * Currently pursuing a bachelor’s degree in Business Administration, Marketing, Commercial Management, or related fields; * Intermediate Excel proficiency; * Familiarity with digital systems and platforms; * Prior entry-level experience in administrative or commercial routines is desirable. **Compensation and benefits:** * Fixed salary: R$ 1977.39 * Dental plan * Telemedicine * Meal voucher * Transportation voucher * Group life insurance * Gympass (WellHub) * Birthday day off * **Education support:** educational partnerships * **Leader Training:** Internal Development Program * Discount club **Working hours and location:** * Administrative schedule (Monday to Friday) * Baianão | Distribution Center – Salvador/BA **What we expect from you:** We seek an organized and disciplined professional capable of managing operational routines and high-volume workloads with quality and agility. Clear communication is essential for interacting with stores, customers, and internal departments, along with a collaborative attitude and strong priority management to handle incidents within the order flow. We value autonomy in process monitoring, analytical thinking to identify inconsistencies, and constant focus on customer experience. **Do you identify with what has been described? Apply now and join our team!** ❤️ Minimum Education Level: High School (Secondary Education) * Life insurance * Leader Training * Discount club * Education support: partnership with Anhanguera University * WellHub (Gympass) * Dental assistance * Medical assistance * Transportation voucher * Meal voucher * Telemedicine