Description
Job Summary:
This role involves testing, bug reporting, project management, and developer support for OrthoDontic's software, ensuring system functionality and user satisfaction.
Key Highlights:
1. Opportunity to grow and learn within a specialized team.
2. Focus on humanized and innovative dental care.
3. Company recognized for excellence and quality.
We are specialists in transforming smiles — and it all begins with the people who make **OrthoDontic** happen.
With over **20 years** of history, more than **350 units across Brazil**, and **8 million** smiles served, we are the national benchmark for humanized, innovative, and high-quality dental care.
Recognized with excellence awards including **PGNE, GPTW, ABF, and Reclame Aqui**, OrthoDontic has established itself as the **largest and best Orthodontic Franchise Network in the country**, uniting expertise, quality, and innovation to deliver increasingly better results.
**Here, our work is built by people, for people. We value those who develop, collaborate, and strive to build a career that transforms lives — including their own.**
If you want to grow, learn, and join a team of true experts in their field, this is your place.
**\#ProudToBeOrthoDontic \#SmilingIsWorthIt \#ISmiledMillions**
**Responsibilities and Duties**
Perform testing and identify bugs and flaws in the practice management software;
Report identified errors and create test plans for tasks under development;
Manage the board: open tasks, start and complete sprints;
Plan, manage, monitor, and close projects (tasks);
Explain and assist in developing features;
Support developers in resolving difficulties related to reported bugs;
Explain existing system rules and processes so developers can perform requested tasks;
Perform bill homologation for the network;
Provide support to the Relationship Department regarding business rules and process-related questions about system usage;
Apply adjustments and corrections when issues reported by the Relationship Department do not require formal developer tickets;
Create new units and configure email signatures;
Create emails for the entire network and franchise operator;
Create users and manage Office suite licenses;
Determine release dates and draft communications for newly published features;
Support consultants with questions about system business rules and processes;
Support franchisees with questions about system business rules and processes.
**Requirements and Qualifications** **Mandatory:**
* Completed or ongoing Bachelor’s degree in Systems Analysis and Development, Information Systems, Information Technology, or related fields;
* Prior experience in technical support and/or system testing (QA);
* Knowledge of functional testing, bug identification, and system validation;
* Basic knowledge of relational databases (e.g., MySQL);
* Familiarity with testing tools and APIs;
* Basic knowledge of code versioning (Git);
* Proficiency in Microsoft Office Suite.
**Desirable:**
* Knowledge of test automation;
* Knowledge of PHP;
* Basic understanding of HTML and web system architecture;
* Experience with Agile methodologies;
* Basic English proficiency.
**Additional Information**
**Benefits designed to support you at every stage of your journey**
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**At OrthoDontic, we believe that well-cared-for people deliver their best smiles — which is why we offer a comprehensive benefits package focused on health, wellbeing, professional development, and quality of life:**
* Market-competitive fixed salary;
* Career development plan and structured job & salary framework;
* Clinic procedures with special discounts;
* Co-payment Health Insurance Plan;
* Meal/Voucher Allowance — Flash Benefits — R$605.00;
* Life Insurance;
* Newborn Welcome Bonus;
* Birthday Bonus;
* Education Assistance for undergraduate and postgraduate studies;
* Daycare Assistance for mothers of children up to 6 years old;
* Birthday Day Off;
* Casual Friday;
* Total Pass;
* Clude — Online Therapy;
* Onhappy — Discounts on travel, accommodations, and leisure.
**Working Hours — Monday to Friday — 08:00 AM to 06:00 PM \*\* On Fridays — 2-hour lunch break\*\***
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**ON-SITE POSITION**
We are Brazil’s largest orthodontic network!
We were founded with the purpose of democratizing and modernizing dental care through humanized, high-quality services offered at accessible prices.
We have **over 20 years** of experience, more than **350 units** nationwide, and over **8 million satisfied customers** proudly bearing the OrthoDontic smile.
**Here, you’ll find opportunities to grow and transform smiles alongside us. Join OrthoDontic and be part of this success journey!**
Full-time
Onsite
Dois Vizinhos,Para
