Job Summary: The professional will be responsible for providing customer and end-consumer support, ensuring issue resolution and excellence in service, while actively contributing to process improvement. Key Highlights: 1. Customer support via channels such as phone, WhatsApp, and service tickets 2. Assisting customers throughout their entire support journey 3. Actively participating in the development and improvement of support processes **Farmácias APP** is a technology and innovation company in the pharmaceutical sector, created to connect pharmacies, drugstores, supplement stores, and cosmetics stores with their customers quickly, conveniently, and securely. Our mission is to deliver the best online shopping experience, promoting health, wellness, and quality of life. Thinking about pharmacies? Think **Farmácias APP**. Your one-stop online shopping app for medicines, health, and beauty products. Learn more about us: www.farmaciasapp.com.br ***\#JoinFarmáciasAPP*** **Responsibilities and Duties** **Day-to-day tasks include:** * Providing customer and end-consumer support, presenting solutions to customers through communication channels such as phone, WhatsApp, or service tickets; * Directing needs to relevant departments or key personnel; * Monitoring, forwarding, and redirecting issues according to established departmental procedures; * Assisting customers throughout their entire support journey until resolution of any reported issue; * Ensuring proper registration, documentation, and closure of service tickets; * Actively participating in the creation, definition, and suggestion of new processes and improvements relevant to the support area; * Always prioritizing excellent customer service. **Requirements and Qualifications** **What do you need?** * Currently pursuing a bachelor’s degree (preferred); * Experience in customer service; Proficiency in Microsoft Office Suite. * **Additional Information** * Working hours: 1:40 PM to 10:00 PM — including weekends * Meal Voucher; * Food Allowance; * Health Insurance; * Dental Insurance; * Life Insurance. *The* ***Farmácias App*** *was developed by* *Pharmacy S/A,* *a pharmaceutical-sector technology and innovation company, aiming to bring better health to more people.* *Our commitment is to deliver innovative solutions that connect customers with pharmacies, drugstores, supplement stores, and cosmetics stores, expanding access to quality healthcare through technology.* *An intuitive, secure, and simple platform enabling customers to view, compare, and purchase online! With customized apps and websites, pharmacies promote offers on hygiene, beauty, perfumery, supplements, and medicines, supported by marketing and logistics. Over 2\.700 pharmacies are already selling more across Brazil!* *We aim to become the BEST and LARGEST health and wellness ecosystem in Brazil, guided by our core pillars:* *People – TOGETHER, we make things happen! Leveraging what makes us unique and united to become stronger.* *Customer – The CUSTOMER drives us! We place the customer at the center of everything we do, dedicating ourselves to delivering the best solutions.* *Courage – We have COURAGE to innovate, embrace change, and always act with integrity.* *Performance – Obsessed with EXCELLENCE! We pursue consistent and meaningful results, grounded in data.* *Innovation – INNOVATION in our DNA! Always tuned in to create, recreate, and evolve what we already do exceptionally well.* *Our app is available for free download on app stores and via our website, with nationwide coverage.* ***Join us on this journey and discover how we can simplify access to health and wellness!***