Operational Manager

Description

Job Summary: Vila Galé is seeking Operational Managers to support hotel operations, ensuring service quality, team integration, and excellence in guest service. Key Highlights: 1. Support hotel operations and ensure service quality 2. Supervise the Quality Department and represent management 3. Participate in Promotion, Marketing, and Human Resources initiatives Vila Galé intends to hire an Operational Manager Vila Galé seeks to integrate three Operational Managers into its team for positions at its units in Alagoas, Cabo de Santo Agostinho (PE), and Touros (RN). Vila Galé is the 2nd largest Portuguese hotel group and the largest resort chain in Brazil, experiencing strong expansion with 52 hotels: 34 in Portugal, 13 in Brazil, 1 in CUBA, and 1 in Spain. We believe in the growth and development of our employees and teams through innovation, loyalty, ambition, accessibility, freedom, and effectiveness. We guarantee service quality by valuing our employees—with smiles and dedication—ALWAYS BEING CLOSE TO YOU! FUNCTION MISSION: Support hotel operations, ensuring service quality, team integration, and excellence in guest service, in accordance with Vila Galé standards. YOUR PROFILE: Completed Technical or Higher Education in Hospitality, Administration, Management, Marketing, or related fields. Intermediate and/or advanced knowledge of computer skills and hotel systems and/or software from a user perspective. Fluency in a second language (preferably English or Spanish). Relevant experience in this role aligned with the hotel’s profile, or in departmental management such as F\&B or Front Office, is desirable. International experience and operational roles are advantageous. KEY RESPONSIBILITIES: Directly support the management of all operational and administrative departments (where applicable). Supervise and directly support the Quality Department in its activities and represent management in certification processes when required. Directly support the Human Resources Department in developing and implementing activities focused on employee motivation and development. Participate in Promotion, Marketing, and Human Resources initiatives. Substitute for the General Manager when necessary. Propose operational improvement measures to General Management. WHAT WE OFFER: Beyond integration into a dynamic company that believes in social and environmental causes and values its employees, you can count on: Competitive salary and allowances commensurate with the position; Comprehensive health insurance plan; Health insurance extended to dependents at promotional rates; Annual performance-based bonus; Internal training academy (e-learning, in-person, and intensive programs); Internal mobility programs (national and international); Internal initiatives and programs such as cross-training, mentoring, development labs, and more; Access to partner discount catalog; Discounts on products and services, extendable to family members; Complimentary stays; Internal motivational, training, and festive celebration events; Christmas and birthday gifts; Baby Kit for new parents; Uniform laundry service; Integration into a positive, diverse, and inclusive environment; Social and environmental responsibility policies. All our vacancies are open to people with disabilities and without any form of discrimination. We value diversity and inclusion within our team! * The benefits and programs mentioned are subject to internal contracts and/or regulations available for consultation