SDK | Technical Support Person I

Description

Job Summary: Join a successful team in technology and innovation that values good relationships, delivering technical support to customers. Key Highlights: 1. Focus on technology and innovation 2. Valuing good relationships 3. Technical support with incident handling and issue resolution Hi, how are you? If you are a connected person, driven by challenges, and understand that relationships form the foundation of digital transformation, now is your moment to join a successful team that values good relationships! Here, we breathe technology and innovation—join us! **Responsibilities and Duties** * Serve customers according to company-defined standards; * Log, resolve, and escalate incidents via phone, e\-mail, or SDM; * Provide incident support; * Support microcomputers and peripherals, including installation, configuration, and customization of basic software, hardware, and office automation applications. **Requirements and Qualifications** * Completed technical education or currently pursuing a higher education degree in IT; * Experience in IT technical support; **Additional Information** Interested? Then come explore our benefits: * Health and Well\-being: **Birthday day off**, **Wellz**, an innovative mental and emotional health solution, **Unit**, for financial well\-being. And of course, don’t forget our partnership with **Wellhub**. * Benefits: **Meal and/or food allowance, Medical and Dental Assistance**, and we offer **Life Insurance**. * Mobility: **Transportation allowance or Fuel assistance**. * Education: Discounts at partner educational institutions and **English language training** as part of professional development. With over 20 years in the market, Nexa is a company that identifies, designs, implements, and supports technological solutions and services for various types of enterprises, focusing on innovation, efficiency, improvements, and results in its deliveries. **OUR VALUES** **Good Relationships:** embedded in our culture, good relationships drive great achievements. **Trust:** we believe in the bonds we build. Our partnerships are grounded in transparency and credibility. **Sense of Urgency:** we strive to deliver the best possible outcome in the shortest time feasible.