Junior Support Technician

Description

Job Summary: Thomas Greg do Brasil is seeking a Junior Support Technician with solid knowledge of software and hardware, and experience in Level 1 support for a dynamic environment. Key Highlights: 1. Technical support to users and resolution of software and hardware issues 2. Level 1 support and resolution of requests within deadlines 3. Preventive and corrective maintenance of IT equipment Thomas Greg do Brasil is looking for a qualified professional for the position of Junior Support Technician. We are seeking someone with solid knowledge of software and hardware, as well as experience in Level 1 support. If you possess these skills and are prepared to work in a dynamic and challenging environment, this may be the opportunity you have been looking for. Responsibilities: * Provide technical support to users, resolving software and hardware-related issues; * Perform Level 1 support, handling service tickets and resolving requests within established deadlines; * Diagnose and resolve network, printer, and other device issues; * Conduct preventive and corrective maintenance on IT equipment; * Configure and install software and applications, when necessary. Requirements: * Technical or higher education degree in Information Technology-related fields; * Knowledge of operating systems; * Experience in technical support and Level 1 support; * Skills in computer, printer, and network maintenance; * Ability to efficiently diagnose and resolve issues; * Strong communication and interpersonal skills; * Full availability for travel; * Valid Brazilian driver's license category B. Thomas Greg do Brasil offers a collaborative and stimulating work environment where you will have the opportunity to develop your skills. In addition, we offer a competitive salary and attractive benefits. Join our team! Minimum Education Level: Technical Course Desired Education: *Information Technology, Higher Education Driver's License: B Availability for travel Comprehensive benefits package