VP of Customer Service Engineering Network Operations Directorate Location: Chucri Zaidan – São Paulo We are the Mobile Data and Digital Services Management team at VIVO, under the VP of Engineering and Customer Service—a team driven by major challenges, fascinated by cutting-edge technology and automation. We seek individuals who also love continuous learning, working in an agile and innovative manner, with a collaborative mindset, focus, commitment, and trust. To this end, we are seeking professionals for **Senior Telecommunications Analyst** positions to expand our team in administering, configuring, testing, and performing digitalization, preventive, and corrective maintenance activities on VIVO’s Digital Services Platforms and Mobile Data Core Network Systems (4G and 5G). Join us to grow and add value to our team! **Responsibilities and Duties** * Automation, operation, maintenance, and configuration of Digital Services Platforms and Mobile Data Core Network elements — DRA, PCF, HRS, ES, ATR of Telefónica VIVO; * Development, digitalization, and execution of preventive activities aimed at ensuring availability of involved systems and services (Mobile Data and Provisioning); * Troubleshooting and incident diagnosis, as well as participation in corrective actions; * Opening and managing support tickets with vendors; * Analysis and execution of requests from partner areas (Planning, Deployment, Supervision, Customer Support, B2B, etc.); * Programming (*Python, Bash, Java, etc.*) and digitalization of activities related to Mobile Data Network (4G and 5G) platforms and elements. **Requirements and Qualifications** * Bachelor’s degree completed in Electrical Engineering, Electronics, Telecommunications, Information Systems, Computer Science, or related fields is considered a plus; * Demonstrated technical knowledge and experience with Packet Core solutions (Huawei or Nokia); * Professional expertise in key operational logical processes for systems involving Packet Core (4G and 5G), or strong familiarity with key operational KPIs for platform elements in virtualized environments; * Solid knowledge of Linux operating systems and script development; * Solid knowledge of TCP/IP networking; * Familiarity with network trace tools (Wireshark); * Knowledge of Virtualization Systems and OpenStack; * Familiarity with open management system configuration tools (Grafana, Nagios, Zabbix) is desirable. **Additional Information** Here’s what we offer\* you: At VIVO, we spare no effort in supporting and valuing our employees—not just excellent benefits, but flexible ones too. * Choose the ideal benefit for you and your dependents via a digital platform offering multiple categories: Gym, VR, VA, Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; * Corporate mobile phone. Yes—an all-new smartphone for you! * Unlimited voice and data plan! Yes—unlimited! On Brazil’s best mobile network, now even faster with VIVO’s 5G! * An exclusive VIVO offer with special discounts on landline, broadband, TV, and apps; * Eligibility for annual Bonus or PPR (Profit Participation Plan); * Plan your future through our Private Pension Plan; * Have children? You’ll receive a subsidy to help cover school, daycare, or nanny expenses; * Work in an environment that respects your personality, your style of dress, your way of being—and where you can be authentically yourself. \#VemdeVocê * Work remotely up to two days per week. \#Mobility * Enjoy flexible working hours; * Take a day off (Day Off) to celebrate your birthday; * Participate in one of the largest corporate volunteer programs—to transform the world; * Benefit from our Educational Development Program, offering partnerships with educational institutions featuring discounts; certifications; and online courses; * Accelerate your career through our Internal Recruitment Program—across Brazil or abroad, as we operate in over 17 countries! \#VivoMinhaCarreira * Access a range of initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a higher quality of life! Available to our employees are consultations with nutritionists, psychologists, social workers, telemedicine, and more! * All our job openings are open to people with disabilities and/or rehabilitated individuals. We foster a culture that values diversity, differences, and individual potential! \#VivoDiversidade \#VemPraVivo We are part of the Telefónica Group, Brazil’s telecommunications leader. Our purpose is to **Digitalize to Connect** people, businesses, and society as a whole—building a more connected nation and transforming the lives of Brazilians. We aim to expand our customers’ autonomy, personalization, and real-time choices—putting them in control of their digital lives, securely and reliably—all backed by VIVO’s renowned quality. To make this possible, we lead a digital transformation process and are revolutionizing our company from within. We have implemented agile methodologies across the organization, striving to connect with the most innovative and collaborative ways of working. We act to foster a diverse and inclusive environment that stimulates creativity, drives innovation, and boosts engagement. At VIVO, culture is the force that transforms strategy into action. We are driven by **Purple Passion**—our unique ability to envision, execute, and overcome barriers with entrepreneurial courage, anticipate trends, and build a future we’re proud of. This energy connects diversity, innovation, and sustainability—transforming purpose into impact through technology and its infinite possibilities. **To live this essence, we seek people embodying our 5 Passions**—behaviors reflecting who we are and how we make a difference: * **"The customer’s time is now"**: Act immediately on what matters to the customer. * **"People are our best technology"**: Adopt a constructive attitude, collaborate, and trust your connections. * **"Curiosity pays off"**: Act courageously, test new ideas, and learn from every discovery. * **"It can be simpler"**: Get straight to the point, solve with those who matter, and simplify the path. * **"Results are mine"**: Take ownership of your actions and outcomes—recognizing that omissions also create impact. We believe **diversity**—in people, experiences, cultures, behaviors, skills, and attitudes—is a competitive advantage, reflecting the society in which we live. We maintain a robust internal program grounded in five pillars: Gender, LGBTI\+, Race, Persons with Disabilities (PcD), and 50\+—to ensure a more inclusive culture and a more diverse, representative workplace. We are a **technology** company, inspired by diversity and **innovation**, offering space for everyone, supporting and embracing differences. We believe the path to delivering the best experience to our customers begins with providing an excellent experience for our employees. **\#VemPraVivo**