With the purpose of delivering the best product and the best experience to our customers, we are today one of the largest companies in the Brazilian Northeast’s real estate development and civil construction market, certified by GPTW as a great place to work and recognized with numerous awards attesting to excellence, service quality, standards, and results. Headquartered in Pernambuco and backed by our solid reputation in the local market, in 2007 we launched our expansion plan across the Northeast. Currently, we achieve high performance in sales across the states of Alagoas, Bahia, Ceará, and Rio Grande do Norte. In 2021, we entered Paraíba and Sergipe. In all markets, we consistently deliver differentiated, top-tier products across corporate segments and first- and second-home residential offerings for middle- and high-income clients. **What you will do:** Ensure excellence in customer relationships, handle customer requests, mediate between internal departments and consumers, and implement operational improvements. Support customer experience agents in adhering to service standards, policies, and procedures, and assist with administrative routines, controls, workflows, and initiatives related to customer loyalty and quality assurance. **What you need to have:** Bachelor’s degree completed or in progress in Administration, Economics, Accounting, Data Management, Human Resources, or related fields. Proficiency in Microsoft Office suite ERP, SAP, or CRM knowledge is desirable **What we offer you:** CLT employment contract Meal or Food Allowance Health Insurance Dental Insurance Transportation Voucher Life Insurance Wellub (Gympass) Corporate University