**Description:** Set up and submit warranty processes for products and services, and manage refund/replacement requests, ensuring submission of documents in accordance with regulations established in the manual; Analyze service orders related to warranty processes and confirm completion of mandatory fields to ensure dossier approval; Monitor warranty process approvals to minimize rejections and/or reversals; Manage the shipping process of warranty parts in accordance with pre-established procedures, preventing damage caused by improper removal or use of inappropriate tools; Ensure organization of warranty processes and other departmental documents to guarantee information accessibility when required. **Remarks on remuneration:** Not specified