Are you passionate about the automotive industry? Would you like to work at a large company? Then come with us and create beautiful experiences for our customers! Register for our Garantista opportunity. We would love to meet you! **Responsibilities and duties** * Receive, process, and evaluate warranty requests, verifying eligibility according to company terms and policies; * Maintain detailed and accurate records of all warranty claims and communicate with the manufacturer to obtain authorizations and resolve quality issues; * Provide technical support to customers and mechanics, ensuring reimbursements and a high level of customer service throughout the warranty process; * Analyze data and prepare reports on warranty claims, identifying trends and areas for quality improvement and product development; * Perform other related tasks assigned by immediate management. **Requirements and qualifications** * High school diploma; * Experience as a Garantista at a vehicle dealership; * Knowledge of Office Suite; * Knowledge of Quality Management (standards and regulations) and ability to analyze data. **Additional information** **Workplace: Roma Toyota \- Barra Mansa;** **Benefits:** * Transportation allowance; * Meal allowance; * Dental plan; * Life insurance, with no cost to the employee; * Various partnerships and agreements (Universities, language schools, etc); * Acolher – Employee Support Program; * Bem\-Vindo Bebê Program; * “Eu indico a Roma” Program; * Partnership with SESC offering access to theaters, hotels, excursions, and other activities; * Discount on purchase of products and services from Group companies. We are one of the largest companies in Brazil operating in the automotive sector! With a history of over 40 years, we masterfully go from "*uai*" to "*caraca*", accelerating in the two- and four-wheeled world across the states of Minas Gerais and Rio de Janeiro. We have more than 40 units representing the brands Fiat, Ford, Yamaha, Citroën, Peugeot, Renault, Jeep, Toyota, Volkswagen, and RAM. We have a large administrative headquarters, serving as a benchmark in modernization. We continue innovating with a business management approach that values customer satisfaction and employee appreciation. We invite you to explore our job opportunities. \#Vemserroma