Tracking Operator

Description

Job Summary: A Driver Support Point professional combines operational support, logistics security, and data management, serving as the link between the road and the monitoring center. Key Highlights: 1. Operational support and logistics security 2. Data management and driver monitoring 3. Crucial role in the freight transportation chain This position focuses on **Driver Support Point**, integrating operational support, logistics security, and data management. In freight transportation, this professional serves as the link between the road and the monitoring center. Below are the main responsibilities and requirements for this role: Main Responsibilities1\. Driver Registration and Check-in * **Identification:** Collect and verify documents (driver's license, vehicle registration certificate, ANTT authorization). * **Affiliation:** Register the driver’s entry into the company’s or risk management provider’s system. * **Integration:** Brief drivers on site safety rules and carrier conduct policies. 2\. Registration Inquiry (Risk Management) * **Driver Profile:** Conduct searches and inquiries in registration and verification systems. * **Vehicle Status:** Verify whether the tractor-trailer combination has active tracking and is free of maintenance or documentation issues. 3\. Trip Plan Development and Validation * **Routing:** Define or validate the route the driver must follow, ensuring compliance with authorized routes. * **Stops:** List approved fuel stations and rest areas offering safety and infrastructure (restaurants, restrooms, secure overnight parking). * **Schedule:** Specify departure times, estimated arrival times, and legally mandated stop durations. Common Requirements * **Education:** Completed high school (minimum requirement). * **Computer Skills:** Proficiency in **Excel** (for control spreadsheets) and familiarity with integrated management systems (ERP/TMS). * **Profile:** Organized, detail-oriented (essential to avoid registration errors), and possessing strong communication skills for direct interaction with drivers. * **Geographic Knowledge:** Familiarity with highways and major routes (especially critical stretches such as Via Dutra or Fernão Dias Highway). Performance Expectations (KPIs) To excel in this role, the professional should focus on: * **Time Reduction:** Efficient registration to avoid delaying cargo dispatch. * **Compliance:** Zero errors in risk queries to prevent incidents. * **Driver Satisfaction:** Ensuring trip plans are realistic and safe for drivers behind the wheel. Employment Type: Full-time CLT Compensation: R$1.900,00 - R$2.300,00 per month Benefits: * Medical insurance * Dental insurance * Meal allowance * Transportation allowance Education: * Completed high school (Mandatory) Language: * English (Mandatory) Work Location: On-site