**Responsibilities and Duties** **What awaits you on a daily basis:** --------------------------------- * Ensure, during corrective maintenance, the restoration of services within the department’s SLA; * Achieve daily preventive network maintenance targets; * Monitor and uphold operational performance indicators; * Perform job-related tasks to the expected quality standard, as required by both customers and the company; * Collaborate effectively in teams to ensure rapid service recovery while maintaining high service quality. **Requirements and Qualifications** #### **We are looking for someone who:** * Thinks and acts from the customer’s perspective. Demonstrates interest and curiosity about customers, their behaviors, and preferences to meet—and exceed—their expectations; * Shows consistent commitment to learning, teaching, and developing, contributing to a relaxed, respectful, and collaborative environment that encourages diversity; * Is flexible enough to move beyond existing paradigms and mental models. Seeks innovative and sustainable solutions to create competitive advantages for the business, balancing economic, environmental, and social interests. **To join our team, the following are essential:** ------------------------------------------------ * Residency in Volta Redonda – RJ * Minimum of 2 years’ experience in telecommunications, electrical engineering, or related fields. * Completed Technical or Technologist education with official completion certificate (Electronics, Mechatronics, Electrical Engineering, Mechanical Engineering, Telecommunications, Information Technology, Networking, Information Technology, or related fields). * Must hold a valid driver’s license; * Driver’s license must be up to date; **Preferred Qualifications:** ------------------ * Knowledge of HFC and GPON network topologies. * Basic knowledge of materials used in external telecommunications network infrastructure. * Basic electrical knowledge (AC/DC, resistance, multimeter, ammeter, electric current). Basic Excel / Power BI skills * **Additional Information** **Job Details** -------------------- * Functional Classification: AO5 * Directorate: LE OPTICAL NETWORK MAINTENANCE * Department: LE OPTICAL NETWORK MAINTENANCE * Hiring Manager: EDER MATHEUS DE CARVALHO At **Claro, people are one of our core values.** Guided by this principle, we continuously invest in the health, well-being, and quality of life of our employees! To ensure you have the best possible experience throughout your journey with us, we offer an attractive benefits package. Check it out: * Flexible Work Schedule; * Meal and Food Allowance; * Medical and Dental Assistance; * Support for Serious Illnesses; * Support for Dependents with Disabilities; * Pharmacy Benefit; * Daycare/Babysitter Assistance; * Personal Support Program; * Claro Running; * Private Pension Plan; * Life Insurance; * Employee Combo; * Wellhub (Gympass); * Meu Pet Club; * Agreements and Partnerships; * Recognition Program for Length of Service; * And much more! **At our company, we value an inclusive, diverse, ethical, collaborative, and harmonious environment. We do not discriminate based on gender, race, color, sexual orientation, social status, or disability. Everyone is welcome!** **Here, we have a large team that makes everything happen!** It is through the effort and dedication of each of our People that we are today a benchmark in what we do—united in our purpose: **“Connect to make life more fun and productive.”** We integrate all technologies to build the best and most comprehensive connectivity infrastructure in the country. We are confirmed multi-champions by Speedtest as Brazil’s fastest and most stable mobile internet, and the most stable Wi-Fi network in Brazil—among many other recognitions. We are also Brazil’s 4th most valuable brand (BrandZ). In Brazil, we operate in over 4,800 municipalities and serve more than 83 million customers. We have led portability net gains for over five years, with 1.2 million lines ported in 2022 alone. And there’s more: we **innovate** our products and services to better serve our users! Today, we offer **entertainment** solutions (Claro Música, Claro TV+, Claro Livros, Claro Vídeo, and Claro Gaming), **financial services** (Claro Pay), and much more! We have **aerospace presence** (with 5 satellites in orbit operated by Embratel) and are a reference in **industrial, automotive, agribusiness, and other connectivity solutions**. We also foster connections between our businesses and the innovation ecosystem through **beOn**, Claro and Embratel’s innovation hub. Sustainability is a core Claro value. **We invest in environmental, economic, and social development**, always prioritizing governance, environmental responsibility, data protection, and social impact. Through the Claro Institute, we connect people for a better future—combining our services with social investments in **education and citizenship projects.** **So, does it match? #JoinClaro and help us build the new together!**