Support Technician

Description

Job Summary: The Seres Group is seeking a Support Technician to ensure customer satisfaction through agile, effective, and humanized technical support, performing analysis, diagnosis, and resolution of complex issues. Key Highlights: 1. Agile, effective, and humanized technical support 2. Resolution of complex tickets using analytical thinking 3. Coordination with multiple departments (Dev, Tax, Infrastructure) The Seres Group is seeking a professional for the position of **Support Technician**, with the mission of ensuring customer satisfaction through agile, effective, and humanized technical support. This role serves as the primary customer contact point, conducting issue analysis, diagnosis, and resolution, while also coordinating with internal departments. ### **Job Challenge** Quickly master the system and resolve complex tickets involving integrations, NFS-e, and environment configurations, consistently applying analytical and creative thinking. ### **Responsibilities** * Provide technical support via email, chat, phone, and video call; * Efficiently diagnose and resolve tickets; * Collaborate on cross-departmental requests (Dev, Tax, Infrastructure); * Track requests to full resolution; * Document solutions and lessons learned; * Participate in on-call shifts when required. ### **Requirements** * Degree in IT or related fields; * Experience in technical support (minimum 1 year); * Strong communication skills and analytical reasoning; * Proactivity, organization, and teamwork. ### **Preferred Qualifications** * Knowledge of SQL or programming; * Experience with CRM or support tools; * Interest in tax processes or payment methods. Minimum Education Level: Bachelor's Degree