Job Summary: Responsible for managing operations, customer service, and support areas, ensuring achievement of financial, quality, and safety objectives while leading teams. Key Highlights: 1. Team leadership and professional development of employees 2. Focus on financial results, quality, safety, and customer service 3. Culture of diversity and opportunities within a global company **About DHL** --------------- About DHL When you think of DHL, you probably picture our unmistakable yellow-and-red branding. But our identity as a company—and as a place to work—is far deeper than that. It’s our culture, our values, and the way we leverage each other’s talents that set us apart from other employers. And, of course, the way everyone is recognized and rewarded for their unique contributions. In a global company like ours, opportunities are endless. So join us. Grow with us. Stay with us. Discover the positive impact you can make and build an incredible career at DHL. When Adrian Dalsey, Larry Hillblom, and Robert Lynn founded DHL in 1969, they had no idea they would revolutionize the logistics world. Today, DHL is the world’s leading logistics company. Our 380,000 employees across more than 220 countries and territories work every day to help you cross borders, enter new markets, and grow your business—or simply send a letter to someone you love. One way or another, we Connect People and Improve Lives! As a global company, we value the diversity of our employees as a true strength—and this strength can only be realized if everyone feels they can truly be themselves every day, regardless of ethnicity, religion, sexual orientation, gender, disability, or any other personal characteristic. Diversity is our strength!**Job Description** --------------------- Responsible for operational, customer service, and support area performance. Also responsible for ensuring the operations area achieves the company’s pre-defined objectives regarding financial results, quality, safety, productivity, and customer service. Plans, organizes, defines required staffing, directs, and controls all site operational activities. Monitors the employee selection process and professional development, fostering positive interpersonal and motivational team relationships.**Requirements** -------------- Education: Completed Bachelor’s degree Experience: • Knowledge of Logistics Operations • Experience in team leadership Strategic vision;**Responsibilities** --------------------- 1\. Regularly verify use of PPE and safety conditions; 2\. Ensure compliance with safety concepts and regulations; 3\. Evaluate employee productivity and report findings to coordinators; 4\. Ensure fulfillment of customer quality requirements; 5\. Supervise workplace cleanliness and order; 6\. Support coordinators and conduct briefings; 7\. Report accidents and incidents per the safety pyramid, conducting investigations when necessary; 8\. Monitor QA audits, ensuring implementation of the action plan; 9\. Interact with the Operations Room Manager/Supervisor (Planning) to ensure vehicle flow and adherence to loading/unloading time windows; 10\. Supervise the dispatch area, continuously interacting to ensure scheduling and customer priorities; 11\. Supervise the receiving area, ensuring flow of transfer vehicles and vehicles used for loading and return/return activities; 12\. Train, develop, and motivate the team across all functions, promoting employee multi-functionality; 13\. Ensure discipline within each responsibility; 14\. Lead teams; 15\. Manage HR data via Electronic System; 16\. Participate in and lead various operations-area projects; 17\. Interact with support departments; 18\. Communicate key company metrics (KPIs) to the team and monitor their progress; 19\. Participate in and manage various projects; 20\. Meet and exceed customer expectations through delivered service levels; Positively contribute to implementing the OMS culture at the site.
João Silva
Indeed · HR
João Silva
Indeed · HR
