B2C CUSTOMER SERVICE TECHNICIAN

Description

Job Summary: A professional to work on FTTH/FTTA network installation and repairs, providing technical support and ensuring the quality of Alloha Fibra’s high-speed internet services. Key Highlights: 1. Work on installation and repair of fiber optic networks 2. Perform maintenance and troubleshoot service failures 3. Be part of a technology-passionate team We are Alloha Fibra, Brazil’s largest independent fiber optic group. A connected and united team passionate about technology and transformation, bringing high-speed internet to every corner of the country. We believe in the power of digital inclusion and a better future. That’s why we seek talents like you—those who dream big and want to make a difference! **Responsibilities and Duties** To build this team with us, the candidate will face the following challenges: * Performing residential customer installations and repairs for FTTH and FTTA network technologies; * Repairing/correcting service failures, including slow speeds, Wi-Fi issues, no connectivity, intermittent connections, etc.; * Removing cables from canceled customers to free up capacity for new customers; * Assessing service feasibility when the commercial team has doubts regarding network availability; * Relocating equipment within the same residence (room-to-room moves); * Relocating equipment to a new address upon customer request; * Performing upgrades—replacing or adding equipment when the customer changes plans; * Participating in trainings and meetings when invited; * Other duties consistent with the role. **Requirements and Qualifications** Professional Profile We Seek: * Completed high school education; * Valid Category B driver’s license; * NR 10 (electrical safety) and NR 35 (work at heights) certifications preferred; * Intermediate Microsoft Office skills; * Flexibility regarding working hours / travel; * Prior experience in telecommunications companies is preferred. **Additional Benefits** * Medical assistance * Dental assistance * Meal allowance * Life insurance * Transportation allowance * Giga Inclusão – PCD dependent support * Total Pass * Birthday day off * Extended maternity leave (180 days) and paternity leave (20 days) * Psicologia Viva (if enrolled in Amil health plan) * E-learning platform on the intranet * Tour House: 5%–12% discounts on airline tickets, hotel bookings, and car rentals * Movida: 10% discount applied to daily rental rates * Samsung Partnership Portal With the purpose of **connecting people, ideas, and businesses while promoting digital and social inclusion across Brazil**, Alloha Fibra is today the largest independent fiber optic group in the country. This is possible thanks to our team of 5,000 professionals committed to **quality and excellence** in everything they do—always focused on delivering the best products, services, and customer support. **We value diversity**, reflected in our employees and customers across all regional and social dimensions—since we operate in 864 cities across 22 Brazilian states, with over 140,000 kilometers of fiber optic infrastructure and 1.6 million subscribers. Here, you’ll find one unified team operating **interconnectedly**, focused on **always doing the right thing**. Honesty, integrity, transparency, and ethics define our culture—the Alloha Way—which transforms our environment into a collaborative and responsible space for people and business sustainability. For more information, visit https://alloha.com/