Internal Support - Post-Maintenance

Description

Job Summary: The Internal Support position is responsible for providing customer service and technical support to clients, assisting in resolving inquiries and issues related to post-maintenance. Key Responsibilities: 1. Provide technical support to customers after maintenance 2. Assist in resolving inquiries and issues 3. Manage and document support tickets The primary responsibility of the Internal Support role is to provide customer service and technical support, assisting in resolving inquiries and issues related to post\-maintenance. Work Model: On-site Location: Cascavel/PR Working Hours: Monday to Friday, from 8:30 AM to 6:00 PM, and Saturdays, from 8:00 AM to 12:00 PM\. * Provide technical support to customers, assisting in resolving inquiries related to post\-maintenance. * Issue charges for requested services. * Prepare reports as required by the immediate supervisor. * Record and document support tickets, maintaining control over requests and service history. * Open technical tickets and coordinate with relevant departments. * Perform connectivity tests to verify functionality.