We are **credsystem**. For over 20 years, we’ve created opportunities for you to achieve more and more. Side by side with those who make retail happen every day, we’ve become experts in your business. We cultivate relationships and pave the way for success—so you can get closer to your customers in a simple, open, and authentic way. We’re constantly **innovating**, seeking diverse solutions and offering new possibilities for retail—through agility, technology, and renewal, both internally and externally. Who said you can’t solve things simply while thinking big? Innovate by leveraging what you already know? Grow into the future while valuing the present? **Join us to make new achievements possible!** **Responsibilities and Duties** **What will your day-to-day look like?** * Monitor IT availability and performance (infrastructure, systems, IVR, networks, servers, cloud, and business applications). * Manage IT events and incidents. * Manage war rooms, escalations, and resolution engagement. * Create incident timelines. * Coordinate internal and external escalations (including partners). * Follow up on tickets, alerts, and emails. * Provide Level 1 technical support to customers/partners. * Execute production routines (production workflow). * Implement new production routines. * Support documentation and review of operational processes. * Monitor and execute GMUDs (Global Maintenance and Update Deployments). * Perform operational checklists and document shift handovers. **Requirements and Qualifications** **What do we expect from you?** * ITIL Foundation certification. * Empathy and customer service orientation. * Experience in IT environments (high availability). * Knowledge of IT monitoring and incident management. * Experience handling service tickets. * Bachelor’s degree in Business Administration or related fields. **Before anything else, know that you’ll stand out exceptionally well in our team if you have:** * ITIL v4 certification. * Experience with Zabbix, Grafana, and/or Dynatrace. * Experience in financial institutions. * Knowledge of OCI (Oracle Cloud). * Intermediate knowledge of Control-M. **Additional Information** Company located in Alphaville – Barueri **On-site Work Model** We’re always focused on delivering the best experience for our Credsysters: **Learn a bit more:** Meal and food allowance. Health insurance (for you and your dependents). Dental insurance (for you and your dependents). Two monthly psychological counseling sessions (at no cost). Two monthly nutritionist consultations (covered by Credsystem). Gympass (to support your health and wellbeing). Wellbeing Moment (weekly massage sessions to help you stay relaxed). Life insurance. Variable compensation, based on your position and goal achievement. University tuition discounts (to advance your career further). Language school partnership (to develop and enhance your second language skills). Birthday day-off. Payroll-deducted loans. Transportation allowance, shuttle service, or parking. Childcare assistance. SESC benefits. Who said you can’t solve things simply while thinking big? Innovate by leveraging what you already know? Grow into the future while valuing the present? We are **credsystem**. For over 20 years, we’ve created opportunities for you to achieve more and more. We cultivate relationships and pave the way for success—in a simple, open, and authentic way. We work every day to make new achievements possible—and we want you by our side on this journey! **Let’s explore our opportunities?**