Customer Service Agent

Description

Job Summary: The Customer Service Agent will provide support and assistance to members, ensuring a positive and satisfying experience through problem resolution and provision of information. Key Highlights: 1. Focus on member satisfaction 2. Development of skills and knowledge 3. Team collaboration to achieve service goals **Description and Responsibilities:** **Schedule:** Monday to Friday, from 8:00 AM to 5:00 PM with a 1-hour lunch break **Level:** Not specified **Employment Type:** Permanent – CLT The Customer Service Agent will be responsible for providing support and assistance to members, ensuring a positive and satisfying experience. Key responsibilities include: * Answering telephone calls, e\-mails, and other forms of member communication. * Identifying and resolving member issues, questions, and requests efficiently and courteously. * Providing accurate information about the cooperative's products and services. * Staying updated on policies, procedures, and changes to products and services. * Participating in training sessions and meetings to enhance skills and knowledge. * Collaborating with the team to achieve goals and improve service quality. The candidate must possess strong communication skills, proactive problem-solving abilities, and a strong commitment to member satisfaction. **Requirements:** **Job Requirements:** * Completed or ongoing undergraduate degree in Administration, Economics, or related fields. * Strong verbal and written communication skills. * Basic computer literacy and familiarity with customer service systems. * Ability to work effectively in a team. * Analytical and problem-solving skills. **Preferred Qualifications:** * Experience in customer service. * Certifications in customer service or related areas. * CPA 10, CPA 20 and/or CEA. **Benefits:** Medical assistance, Gym allowance, Childcare allowance, Education allowance, Profit-sharing program, Life insurance, Meal voucher, Food voucher