Junior Commercial Operator

Description

Job Summary: Opportunity for communicative professionals with a passion for negotiation to work in proactive customer service within the insurance and automotive services sector. Key Highlights: 1. Working with products that are part of the daily lives of thousands of people 2. Focus on residential, health, and automotive insurance sales 3. Professional growth through internal recruitment **Position: Commercial Assistant – PROACTIVE COMMERCIAL SERVICE** Do you have a passion for negotiation, strong communication skills, and wish to work with products that are part of the daily lives of thousands of people? This position is for you! We are seeking professionals to provide telephone and WhatsApp-based proactive customer service, focusing on the sale of: Residential Insurance Health Insurance Automotive services such as toll tags and parking tags **About the operation:** The company is a cooperative offering solutions in residential insurance, health plans, and automotive services—including vehicle tags similar to electronic toll systems. Headquartered in Curitiba, it operates as a consumer cooperative, providing vehicle protection, residential assistance, and health plans—all focused on high-quality, personalized service for its members. **What we expect from you:** Strong verbal and written communication skills Commercial profile with a results-oriented mindset Efficiency and organization in customer service ***Availability required: Monday to Friday, from 11:00 AM to 7:12 PM, onsite at dbm Portão.*** ***Desirable*** *prior experience in telesales or proactive customer service* **COMPETENCIES** * Communication; * Argumentation and negotiation; * Interpersonal relationship; * Empathy and proactivity; * Punctuality; * Focus on both written and verbal argumentation. Additionally, candidates should ideally possess: **REQUIREMENTS** * Over 18 years of age; * Completed high school education; pursuing undergraduate studies is desirable; * Prior experience in proactive sales and customer service (telephone/WhatsApp) is desirable; * Basic computer skills and typing proficiency; Prior experience in contact center operations requiring strong argumentation and negotiation skills is desirable. * Variable compensation credited to a Mastercard card, up to **700.00** BRL, based on performance metrics; * Transportation allowance for commuting between home and workplace; * Meal/food allowance of R$ 13.30/day (flexible VA or VR), adjustable every six months; * GNDI Group health plan covering dependents, with shared cost borne by the company; * Telehealth service offering monthly consultations across multiple specialties, including psychology; * Dental plan with various coverage options available after 90 days; * Pharmacy assistance via Senff card, deducted from payroll; * Childcare allowance – R$ 340.00 for children up to 30 months old. For employees affiliated with the union, this benefit covers children up to 30 months old at R$ 341.00. This benefit is offered to mothers and fathers with children meeting the specified age criteria, supported by official documentation. (Different value and duration compared to other companies in the industry); * Care: A free, confidential support program for employees and their dependents, available 24/7. Offers professional support for emotional, family, pension-related, compulsive behavior, loss-related, social benefit, nutrition, and other everyday challenges; * TotalPass: – Take Care of Your Health! Available to all employees after 45 days of employment, providing access to nutrition, mental health, exercise, and wellness services. Includes dependents and friends in the plan; * Motivational campaigns and cash or product-based rewards; * Discount club with diverse partner offerings; * Events such as “Day D” for fun and relaxation; * Flexible work schedules; * Opportunities for professional growth through internal recruitment. Join the dbm Contact Center team and transform challenges into opportunities—grow with us toward success! Employment Type: Permanent CLT Compensation: R$1.621,00 – R$1.816,73 per month Benefits: * Medical assistance * Dental assistance * Food allowance * Meal allowance * Transportation allowance Work Location: Onsite