Internal Customer Service Agent

Description

Job Summary: The professional will be responsible for attending to customers, resolving issues, negotiating debts, opening and closing service requests, and supporting database updates. Key Highlights: 1. Act as a transformative agent for the universalization of sanitation. 2. Promote a sustainable, developmental, and safe work environment. 3. Positively impact the lives of thousands of people. To be the BEST sanitation company FOR Brazil. We were founded in 2017 with this commitment. Since then, we have operated in 39 municipalities, with over 2,500 employees, 6 million customers, and a purpose to deliver sanitation services effectively to served populations—helping Brazil achieve universal access to water and sewage services. Basic sanitation in Brazil is currently undergoing transformation, marked by new expansion projects. For our team, we seek proactive individuals willing to innovate and act as transformative agents in pursuit of our goal. Aligned with our DNA, we aim to foster a sustainable, developmental, and safe work environment. **Work Location: Nossa Senhora das Dores, Sergipe** **Responsibilities and Duties** * Identify customer needs through face-to-face or remote communication channels, clarify doubts, resolve issues of varying complexity, ensure proper customer guidance, and contribute to business continuity; * Open and close service requests for customer support via Service Orders (SO), and process SO closures for inspections of suspended connections, ensuring necessary services remain updated; * Assess feasibility of requested services by analyzing existing invoices, approving or requesting authorization for service delivery according to requirements; * Make calls, attend to, guide, and negotiate with customers and collection agents, and negotiate debt settlement options for payment in accordance with company-established rules; * Receive and forward extrajudicial notices to customers as needed, recording required information; * Receive and forward correspondence and documents, organize, archive, type, and update various documents related to the area; * Support updating contact information in the customer portfolio and/or public agency databases; * Drive company vehicles when external service is required, ensuring safety and compliance with traffic regulations. **Requirements and Qualifications** * Completed High School education. * Preferred: Basic Microsoft Office package; strong communication skills; * Negotiation skills; knowledge of sanitation. At Iguá Saneamento, we value diversity in all contexts and strive to foster an ethical and inclusive culture. As a company and team, we pursue equity and respect all forms of diversity (gender, persons with disabilities (PcD), LGBTQIAPN+, ethnic-racial background, beliefs, and generations). Join us in driving this change—we believe in the power of every individual’s uniqueness to generate transformation! **Additional Information** **Our Benefits** Here, we care for our people at every stage of their journey as employees. Discover what we offer: **Health, Well-being, and Quality of Life** * Health insurance plan extendable to dependents * Dental insurance plan extendable to dependents * Telemedicine service * Emotional Health Program with free psychological counseling * Annual flu vaccine at no cost to employees * Preventive and health-care programs, including chronic disease management and promotion of healthy habits * Access to a network of accredited establishments, such as gyms and studios (TotalPass) * Partnership and discount network for products and services * Internal quality-of-life programs: Mente Leve (emotional health), Convivendo (support for employees with chronic conditions), Enxuga (healthy habit promotion), and Melhor Maternidade (support for pregnant employees and dependents, and children up to 2 years old) * Life insurance **Family and Personal Support** * Extended maternity leave (180 days) and paternity leave (20 days) **Food** * Meal allowance * Cafeteria or meal voucher (as applicable per operation) * Special Christmas voucher (in the form of a basket or food/meal card, depending on the unit) **Mobility** * Commuter allowance or parking (subject to internal policy and job location) **Financial Incentives** * Market-competitive salary * PLR – Profit and Results Sharing * Payroll-deductible loan **Development and Career** * Corporate University with learning paths * Targeted mentoring programs * *Benefits may vary by unit, position, or employment regime, subject to eligibility criteria; further details will be provided.* #### **In 2017, we were born with a purpose: to be the BEST sanitation company FOR Brazil.** Since then, we have established ourselves as one of the leading companies in the sector nationwide, operating across six Brazilian states (Alagoas, Mato Grosso, São Paulo, Paraná, Rio de Janeiro, and Sergipe), benefiting millions of people through our concessions and public-private partnerships. We are committed to enhancing quality of life and public health for the communities we serve, delivering responsible, high-quality treated water and sewage collection, conveyance, and treatment services. More than a business activity, we view basic sanitation universalization as a large-scale commitment—to life, to people, to the environment, to our partners, and to Brazil’s sustainable development. This purpose guides our decisions and reinforces daily our commitment—with every drop. Our way of being reflects an innovative DNA that fosters a welcoming, respectful, and learning-rich environment—generating positive societal impact. Valuing and respecting differences is part of our culture, promoting ethical, inclusive practices and a psychologically safe workplace for women, persons with disabilities, Black individuals, LGBTQIA+ people, regardless of beliefs, age, or any other social or identity marker. We pursue equity and respect within our teams and believe in the power of each individual’s uniqueness to drive transformation. We already have over **2\.800 employees**, and continue aiming even higher. Have you ever wondered about your purpose and the story you want to write for your life and career? Have you always dreamed of playing a leading role and positively impacting the lives of thousands of people? Here, you can be part of this transformation. **\#VemSerIguá** Let’s build a better future—together, Iguá Saneamento.