Warranty Technician / After-Sales

Description

Job Summary: Responsible for ensuring strong customer relationships after the sale, providing administrative and operational support, resolving inquiries, and monitoring deliveries to foster customer loyalty. Key Highlights: 1. Specialized technical support for retailers and end consumers 2. Structural failure analysis and preparation of detailed technical reports 3. Claims management and integration with the supply chain Responsible for maintaining strong customer relationships following the completion of a sale. Will monitor orders, provide administrative and operational support, resolve inquiries, monitor deliveries, and contribute to customer loyalty, ensuring a positive post-sales experience. Key Responsibilities: * **Structural Failure Analysis:** Perform triage and initiate warranty processes, evaluating technical evidence (photos/videos) to identify damage or failures related to usage/manufacturing; * **Technical Reports and Opinions:** Prepare detailed technical diagnoses; * **Claims and Insurance Management:** Coordinate claim filings with insurance providers, ensuring submission of required technical documentation for claims settlement; * **Specialized Mechanical Interface:** Collaborate with engineering and mechanical teams on related processes; * **Performance Consultative Support:** Provide specialized technical assistance to retailers and end consumers regarding component compatibility and torque/assembly specifications; * **Supply Chain Integration:** Work with logistics and finance departments to ensure smooth spare parts replenishment; * **Quality Indicators:** Provide feedback to the product development team based on recurring failures observed in post-sales data. **Requirements:** * **Education:** Completed high school (preferably pursuing a degree in Mechanical Engineering, Industrial Engineering, or Business Administration); * **Technical Experience:** Prior experience in high-performance bicycle mechanics or warranty analysis within industrial sectors (Automotive/Mobility); * **Product Knowledge:** Familiarity with carbon fiber, aluminum alloys, electronic drivetrains, and suspension systems; * **Technical Communication:** Ability to draft formal and informative technical reports, with excellent spelling and clarity; * **Tools:** Proficiency in Microsoft Office Suite (Excel for metric tracking) and familiarity with management software (ERP/CRM). Employment Type: Full-time, CLT Permanent Contract Benefits: * Fuel allowance * Meal voucher * Food allowance Selection Question(s): * This position is onsite in the Rio do Meio neighborhood of Itajaí/SC. Are you able to commute (by car, motorcycle, or bicycle)? Work Location: Onsite