Job Summary: Perform personalized and advisory digital customer service, support commercial and operational processes, and contribute to the continuous improvement of customer service. Key Highlights: 1. Personalized and advisory digital customer service 2. Support for commercial and operational processes 3. Contribution to continuous improvement of customer service **Job Description:** ---------------------- Perform personalized and advisory digital customer service in compliance with current Operational Procedures and ensuring the quality of information provided to Family Bank customers. Support commercial and operational processes through accurate data registration, efficient information sharing, and proper document organization. Contribute to management by consistently executing tasks, aligning best practices, and supporting operational analysis, aiming for continuous improvement of customer service and strengthening customer relationships. **Essential Requirements:** ------------------------------ Effective Communication (Executors) Results Orientation (Executors) Business Identity (Executors) Innovation (Executors) COMPLETED HIGH SCHOOL Basic Computer Skills Driver's License Category B Knowledge of Call Center Operations Knowledge of Collections and Negotiation Knowledge of Sales Techniques **Desirable Requirements:** -------------------------- INCOMPLETE HIGHER EDUCATION **Employment Type:** -------------------------- CLT **PCD:** -------- NOT APPLICABLE **Benefits:** --------------- Unimed Health Plan Telemedicine Education Allowance Birthday Day Off **Work Location:** ---------------------- ADMINISTRATIVE HEADQUARTERS **Working Hours:** ------------------------ 08:30 \- 12:00 \-13:30 \- 18:00
João Silva
Indeed · HR
João Silva
Indeed · HR
