**About Us** Founded in 2001 by Marcelo Biazi, **Biazi Telecom** is an internet service provider that sustainably connects people and businesses. We are continuously evolving and developing, serving over **15,000 customers** with high-tech fiber-optic connectivity. We operate over **5,000 kilometers of fiber-optic cables** across the state of Mato Grosso, ensuring the best connectivity experience for our customers. Here, **Connection Matters**: we seek curious, hands-on individuals eager to solve our customers’ daily challenges. **Join us!** **✨ Why join us?** * **Development and impact:** Opportunity to work in a dynamic market, with autonomy to propose improvements and influence results. * **Technological environment:** Exposure to cutting-edge systems and continuous updates on telecommunications industry innovations. * **Collaborative culture:** Team-based work with experienced professionals, appreciation of ideas, and knowledge sharing. * **Career development plan:** Growth and internal training opportunities aligned with your professional development. **Requirements:** * Completed high school; * Driver’s license category B; * Preferred: ongoing undergraduate studies in information technology fields; **Advantages:** * Ongoing undergraduate studies in IT. * IT-related courses. * Experience with advanced technical support (networks, routers, radio, fiber). * Prior experience with internet service providers. **Responsibilities:** * Customer support (phone, chat, and in-person). * Basic connectivity diagnosis (cables, equipment, signal). * Recording and updating support cases in the system. * Administrative inventory control and equipment registration in the system. * Administrative tasks related to operational workflow. **Benefits:** * Medical assistance; * Dental assistance; * Life insurance; * Internet plan. **Working Hours:** * Monday to Friday: 7:30 AM – 11:00 AM and 1:00 PM – 5:30 PM * Saturday: 7:00 AM – 11:00 AM