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Job Summary: Opportunity for talented and proactive professionals seeking daily challenges and growth within a dynamic and recognized environment. Key Highlights: 1. Career leadership at one of the Best Companies to Work For 2. A dynamic environment where talent is recognized and encouraged 3. Results-oriented mindset and proactivity highly valued We are looking for talented, passionate individuals to join our team. Is being challenged daily something that motivates you? If yes, join Mercantil! What we certainly don’t lack here are opportunities to experience new challenges and take ownership of your career — all within one of the Best Companies to Work For in Minas Gerais. By joining our company, you’ll have the opportunity to grow in a dynamic environment where your talent is recognized and encouraged. This combination becomes even more perfect if you possess enthusiasm, strong communication skills, proactivity, and, of course, a focus on results. Explore our job openings, find the opportunity that best matches your profile, and become part of a team that values your talent. Don’t miss the chance to transform your career and contribute to challenging, transformative projects. Grow with us! Interested? Then check out the opportunity we have for you below! So, see below the opportunity we have here: **\#VEMSERMERCANTIL** **Responsibilities and Duties** **Your main challenges will be:** * Managing CRM platforms used by frontline teams for customer service and business execution; * Managing projects and the maintenance backlog; * Proposing business and technology strategies focused on the customer; * Collaborating with frontline teams to assess improvements and enhancements to CRM platforms. **Requirements and Qualifications** **We are looking for someone with:** * Completed undergraduate degree in: Production Engineering, Business Administration, Information Systems, or related fields; * Knowledge of Salesforce: Financial Services Cloud; * Knowledge of CRM strategies; * Familiarity with data extraction and manipulation tools (SQL); * Proficiency in Excel (pivot tables, VLOOKUP, etc). **You’ll stand out if you have:** * Knowledge of performance indicators (KPIs); Knowledge of project management. * **Work Location:** Belo Horizonte/MG (Hybrid work model); **Additional Information** **What we offer our employees:** * Meal and food allowance (if preferred, both allowances can be consolidated onto a single food card); * Health insurance; * Dental insurance; * Daycare assistance; * Life insurance; * Private pension plan; * Wellhub; * Mercantil Academy of Development; * Profit-Sharing Program (PLR); All positions are also open to persons with disabilities (PCDs). We are the leading ecosystem for the 50+ demographic. With over 80 years of history, our journey has been marked by continuous innovation and expansion of services, always centered on technology to deliver an outstanding banking experience. After all, our customers are the reason we exist. We are undergoing consistent transformation, driven by innovation, technology, data, and people. With over 9 million customers and a focus on the 50+ demographic, the bank’s purpose is to deliver a unique experience for this population. This momentum has brought recognition: Mercantil ranks among the Best Companies to Work For in Minas Gerais and stands as the fifth-largest payer of social security benefits in the country. Excellence is also reflected in our consistently high Net Promoter Score (NPS), an indicator measuring customer satisfaction and loyalty. With over 300 service points across nearly 250 cities, the bank consolidates its national presence with proximity and efficiency. Moreover, good ideas always find space here. We believe in the power of diversity and inclusion to drive meaningful change. Therefore, our opportunities are extended to persons with disabilities, Black and Indigenous individuals, LGBTQIAPN+ people, individuals aged 50+, women registered in support programs addressing domestic violence, and other underrepresented groups. We remain committed to building a fair, representative, and truly inclusive environment offering real opportunities for everyone. Join us! If this resonates with you, come be part of our team: **\#VEMSERMERCANTIL**
