Description
Job Summary:
A professional responsible for customer service, registering incidents and proposing solutions through various communication channels.
Key Highlights:
1. Multichannel customer support (WhatsApp, email, chat)
2. Incident registration and tracking
3. Focus on communication and resolution of inquiries
End-customer service, including incident registration and solution handling.
**Responsibilities and Duties**
* Responsive customer support via WhatsApp, email, chat, and ticketing systems.
* Provide information, resolve customer inquiries, and record all customer interactions in our system.
* Opening and follow-up of incidents.
* Ensure NS and delivery of customer service KPIs (Average Response Time, Average Resolution Time, First Contact Resolution Rate, Quality).
**Requirements and Qualifications**
* Completed high school education
* Strong communication skills and excellent typing proficiency
**Additional Information**
Working hours: Monday to Friday, from 08:00 to 17:48
Fixed salary + Meal allowance
Employment type: Temporary
Contract duration: 3 months
Compensation: R$2.001,43 per month
Benefits:
* Meal allowance
* Transportation allowance
Work location: On-site