RECEPTIONIST

Description

Job Summary: The Check-Up Medicina e Diagnóstico is seeking 12x36 Receptionists to welcome customers, answer questions, and provide clear and accurate information about laboratory tests and services, as well as supervise and train new team members. Key Highlights: 1. Customer service and guidance regarding laboratory tests and services 2. Training and supervision of new receptionists 3. Handling conflicts with customers and supervising cash operations Check\-Up Medicina e Diagnóstico, the third-largest laboratory in Minas Gerais state by number of tests processed, operating in Clinical Analysis and Imaging Diagnosis, is seeking 12x36 Receptionists. **Main Responsibilities:** **Greet customers, answer questions, and provide clear and accurate information about laboratory tests and services;** * Fully comply with internal Service Order (SO) registration procedure POA\-REC\-001; * Dress according to company guidelines; * Maintain a clean and organized workplace; * Safeguard confidentiality and security of information, complying with information security and data protection policies and regulations; * Train, supervise, and provide feedback to new receptionists during onboarding; * Monitor, oversee, and adjust daily routines of junior and mid-level receptionists; * Resolve potential customer conflicts and escalate to immediate supervisor when necessary; * Supervise daily cash closing; * Generate indicators on incorrect requisition forms (% per attendant) and monitor them; * Receive, register, forward, and analyze incidents (RNC) to managers and SGQ, ensuring confidentiality and traceability of information; * Monitor activities of Clinics/Partners according to internal agreements; * Request and track operational supplies in the system; * Open operational support tickets (Infrastructure – IT – Logistics) when applicable. **Requirements:** * Availability for 12x36 work schedule; * Prior experience in reception (minimum 1 year); **Working Hours:** 12X36: 6:00 AM to 6:00 PM\. **Base Salary: R$1\.621,00 \+ benefits.** **Benefits:** * Monthly individual performance bonus (Attendance): R$260.00 * Meal allowance: R$220.24 fixed \+ R$9.45 per business day * Unimed Health Plan with co-payment (company subsidy for employee based on age group; employee may include family members at their own expense) * Uniodonto Dental Plan (company subsidy: 50%) * Life Insurance (company subsidy: 100%) * Gympass; * Additional vacation day per 5 years of service; * Emotional Support: Dedicated psychologist for the Employee Well-being Program; * Birthday Gift Card: R$50; * Discounts on tests and consultations performed at Check\-Up. Job Type: Permanent CLT / Work Location: On-site