Job Summary: We are seeking a Customer Service Supervisor to lead, motivate, and develop a team, ensuring excellence and results in customer relationships. Key Highlights: 1. Lead and develop a high-performance customer service team 2. Focus on goals, results, and excellence in customer service 3. Foster an environment of respect, trust, and collaboration **About Virtual Connection** We specialize in customer relationship management. We combine technology, empathy, and agility to deliver service interactions that create value. Here, every employee is a fundamental part of our mission. **About the Position** We are looking for a **Customer Service Supervisor**! If you are driven by goals, challenges, and high performance—and passionate about leading teams and transforming results into success stories—this opportunity is for you. You will be responsible for guiding, motivating, and developing the team, ensuring service delivery achieves optimal results. ✅ **Prerequisites** * Proven experience in team management * Hands-on, analytical, and results-oriented profile * Ability to lead by example, with strong communication and influence skills * Proactivity in identifying opportunities and acting swiftly ️ **Main Responsibilities** * Supervise and monitor team performance across all stages * Ensure service excellence, consistently focused on goals and results * Develop, train, and motivate the team, fostering a high-performance environment * Conduct performance analyses and reporting, proposing strategic actions to boost results * Work side-by-side with the team daily, serving as both a technical and behavioral role model **Work Schedule and Hours** * 6 days on / 1 day off, with alternating days off * Hours: To be determined **Salary** * R$ 2.417,99 * Bonus/Commission: R$ 500,00 **Our Benefits** Meal Allowance or Food Voucher—use it for lunch or grocery shopping. Health Insurance: Health is \#seriousbusiness, so let’s take care of ourselves. Dental Insurance for a healthy, confident smile. Childcare Assistance—to ensure your little ones are always well cared for. ️ Partnerships and Discounts: Exclusive benefits at various establishments. Transportation Voucher—for stress-free commuting to work. Family Salary: Extra support for those with dependents. * ️ Exceptional Vacation Time—more days off for you to enjoy, because everyone deserves special rest. Birthday Leave—your day, your time off! Celebrate however you like. Educational Assistance for Undergraduate and Graduate Studies—invest in your future with our support. Language Learning Assistance—learn a new language and broaden your horizons. Career Development Programs—grow with us! Special Occasions: We love celebrating every important date together, in true festive spirit. ️ Diversity, Equity, and Inclusion Programs—we value diversity and foster an inclusive environment. ✊ Representation: All voices are heard and respected here. * Inclusion: Accessibility and opportunities for everyone. Respect: A fundamental value in all our actions. And much more! At **Virtual Connection**, we believe every person has something unique to offer. We **value genuine relationships**, **collaboration**, and an **environment** where **respect** and **trust** are top priorities. Minimum Education Requirement: Bachelor's Degree * VT * VR * VA * HEALTH INSURANCE * DENTAL INSURANCE * CAREER DEVELOPMENT PLAN * EDUCATIONAL ASSISTANCE
João Silva
Indeed · HR
João Silva
Indeed · HR
