Description: * Technical education in Computer Science, Computer Networks, Information Technology, or related fields. * Knowledge of hardware, operating systems, TCP/IP networks, Wi-Fi, structured cabling, and Office suite. * Experience in technical user support and incident ticket handling. * Basic understanding of information security, backup solutions, and corporate antivirus. * Basic knowledge of servers; familiarity with Power BI is considered a plus. * Ability to diagnose, organize, and resolve problems. * Strong communication skills, professional demeanor, and user-focused service orientation. * Proactivity, responsibility, and ability to work effectively in a team. * Provide first- and second-level technical support to users (on-site and remote). * Install, configure, and maintain computers, laptops, printers, peripherals, and mobile devices. * Install, configure, and update operating systems (Windows, Linux, or others), corporate software, and applications. * Administer and provide support for local area networks (LAN), Wi-Fi, structured cabling, and internet access. * Monitor and support server operations, network services, backups, and information security routines. * Diagnose and resolve technical incidents and problems, documenting support activities and actions taken. * Assist in IT asset management, equipment inventory, and license control. * Support implementation of security policies, access controls, and IT best practices. * Interact with vendors and service providers as needed. * Develop and maintain technical documentation and operational procedures. 2512210202551054218