IT Support Technician N2

Description

Job Summary: An IT Support Technician N2 to manage, resolve, and escalate incidents/tickets, configure software/hardware, and guide users. Key Highlights: 1. Receive and handle IT incidents/tickets 2. Configure and maintain software and hardware 3. Guide users and provide updates on request status Profile: IT Support Technician N2 **Scope:** · Receive, classify, register, handle, resolve, and, when not possible, escalate incidents/tickets and service requests to another level · Register in the ITSM tool to ensure proper routing to the correct team; · Guide users on current processes, policies, and procedures; · Inform the incident/ticket requester about its status, providing clarifications, guidance, and information; · Perform software and hardware configuration and maintenance. · Knowledge of Windows Operating System · Knowledge of Android and iOS operating systems · Knowledge of fiscal and thermal printers, as well as multifunction devices · Accountability for all processes · Punctuality · Proactive and assertive communication Address: Av. Paulo Roberto Cunha Santos, 1331 \- Pres. Roosevelt, Uberlândia \- MG, 38402\-266 **Duration:** Start date: 03/04/2026; End date: 15/04/2026 \- From 08:00 to 17:30 (1h30min lunch break) \*Hiring via MEI or RPA\* Job Type: Full-time, Permanent CLT, Temporary, Freelance / PJ Contract Duration: 3 weeks Compensation: R$2\.750,00 per month Work Location: On-site