IT Analyst (Mid-Level) - Help Desk Support

Description

Job Summary: Mid-Level IT Support Analyst for Help Desk and Infrastructure, responsible for handling technical tickets, installing and configuring systems, performing maintenance and user support, including occasional on-site visits to clients. Key Highlights: 1. Comprehensive technical support in Help Desk and Infrastructure. 2. Team collaboration and continuous process improvement. 3. Engagement in analysis and resolution of complex problems. **Address:** Av. Pereira Barreto, 1479 \- Centro, São Bernardo do Campo \- SP, 09751\-000 **Position:** Mid-Level IT Support Analyst \- Help Desk \- Infrastructure **Responsibilities:** * Opening and tracking technical tickets * Installing and configuring Microsoft operating systems and drivers * Updating firmware and network sharing * Installing and configuring printers, scanners, and multifunction devices (USB, Network, Wi\-Fi) * Installing applications requested by clients * Preventive and corrective maintenance of computers and printers * Assembling and maintaining desktops and notebooks * Configuring email accounts (IMAP, POP, Exchange Online) * Installing and configuring OneDrive * Backing up workstations * Optimizing performance of workstations, printers, and networks * Providing technical user support and identifying user needs * Collaborating with internal teams to improve processes and client service * Conducting occasional on-site technical visits to clients for hands-on support and resolution of specific issues * Documenting and updating technical procedures * Supporting training and guidance for junior team members * Assisting in infrastructure improvement planning * Analyzing and resolving more complex problems * Monitoring tickets and following up with users to ensure timely resolution * Assisting in implementing IT security policies and best practices * Supporting hardware and software inventory updates and management **Personal Requirements:** * Experience in customer service (telephone and in-person) * Proactivity * Strong verbal and written communication skills * Ability to quickly and effectively resolve problems * Organizational skills and sense of responsibility * Prior experience in team leadership or coordination **Technical Requirements:** * Knowledge of Windows operating systems and Microsoft Office suite * Remote support tools (TeamViewer, AnyDesk) * Hardware knowledge: diagnostics, component replacement, maintenance * Networking knowledge (modems, routers, etc.) * Leadership and strong team management capability **Preferred Qualifications:** * Residing near the city center of São Bernardo do Campo or nearby areas * Currently enrolled in or having completed a Technology degree in Computer Networks or Information Security **Salary:** R$ 3\.000,00 CLT **Working Hours:** Monday to Friday, 8:00 AM to 5:00 PM (On-site) **Benefits:** * Health insurance; effective after 3 months of employment * Life insurance * Meal allowance: R$ 32.00 per day * Birthday day off \+ gift voucher; effective after 3 months of employment * Transportation allowance * Fuel assistance * SESC membership card (registration required) * Internal training and professional development programs Employment Type: Full-time CLT Compensation: R$3\.000,00 per month Benefits: * Health insurance * Fuel assistance * Life insurance * Meal allowance * Transportation allowance Screening Questions: * Do you have Help Desk experience? If yes, how many years? * Do you have convenient access to work on-site in São Bernardo do Campo \- SP? * Please note this position focuses on technical support—not software development. Does this align with your profile and expectations? * Describe a situation where you guided or coordinated other members of the support team. What were the challenges, and how did you ensure the issue was resolved? Experience: * IT Help Desk (Mandatory) Work Location: On-site