TECHNICAL SUPPORT ASSISTANT

Description

Job Summary: Technical support professional in Mauá, responsible for telecommunications management, service request handling, and asset administration, ensuring service continuity. Key Highlights: 1. Focus on telecommunications support and management 2. Handling and resolution of service requests 3. Opportunity to ensure service continuity and organization A consulting, recruitment, and selection company is seeking a Technical Support Assistant in Mauá. Prud Consultoria provides corporate consulting services, focusing on customized solutions for process optimization. With an experienced team, it aims to help companies achieve their strategic objectives. **Responsibilities:** Telecom support and management. Handling and resolution of service requests. Inventory control of phone lines and devices. Asset administration. Configuration of mobile and landline telephony services. Interaction with telecom operators and end-user support. Ensuring service continuity, information organization, and adherence to service-level agreements. Previous experience as a Support Analyst, Technical Support Specialist, IT Assistant, or Help Desk Specialist may indicate alignment with some activities of this position. High school diploma required. Relevant experience necessary. **Compensation and Benefits:** * Salary: 3\.000,00 * Meal Voucher * Transportation Voucher * Medical Assistance * Education Allowance **Additional Information:** * Contract Type: Hybrid \- Hybrid work model. * Candidates from Ribeirão Pires, Santo André, Rio Grande da Serra, or São Caetano do Sul are also eligible for this position. * Duration: Full-time * Working Hours: Monday to Friday, from 08:00 to 18:00\.