Customer Service Assistant

Description

Job Summary: This role involves providing basic customer service, documenting interactions, guiding on services, and ensuring efficient flow according to company procedures and values. Key Highlights: 1. A solid environment to grow with confidence and security. 2. Collaborate in the continuous improvement of processes. 3. Act with ethics, respect, and empathy. **Your future deserves this energy!** We believe the energy you dedicate to your career deserves a return. Therefore, we recognize our people's dedication and are always seeking those who wish to make a difference and build a prosperous and secure career path. At CPFL, you will find a solid environment to grow confidently, with security to evolve and space to build a purpose-driven future. **Customer Service Assistant** – Affirmative Action Position for People with Disabilities Where you will work: Araraquara/SP Work model: On-site Prerequisites: * Completed High School education; * Computer literacy; * Prior experience in customer service and administrative routines is desirable. **Your day-to-day responsibilities:** * Provide basic customer service, record information, guide customers on services, and ensure organized and efficient service flow in accordance with company procedures and values. * Treat customers courteously, listen attentively to their requests, clarify doubts, and properly route inquiries to responsible departments. * Record customer interaction data in internal systems, ensuring accuracy and compliance with established standards. * Guide customers on digital channels and other service options, encouraging their use and contributing to service modernization. * Support the organization of documents and materials used in customer service, maintaining a clean, functional, and standardized workplace. * Identify and report any failures, recurring complaints, or non-conformities to your immediate manager, supporting process improvement. * Act with ethics, respect, and empathy, contributing to a collaborative and welcoming work environment. **What we offer:** * Transportation Allowance; * Meal Voucher; * Food Allowance; * Medical Assistance; * Dental Assistance; * 6-month maternity leave and 20-day paternity leave; * Daycare Assistance (subject to eligibility rules); * Life Insurance; * Profit Sharing Program (PLR); * Wellhub; * "Fale Comigo" Program (free and confidential telephone-based advisory support for psychological, legal, financial, and social assistance). **Learn more about us:** We operate in Brazil’s electric power sector and have a solid history since 1912, contributing to the development of cities and states we serve through solutions in power generation, transmission, distribution, energy trading, and service provision. Since 2017, the Group has been part of State Grid—the world’s largest electric power company—strengthening our growth strategy and leadership in Brazil’s electric power sector. Through our distribution companies, we deliver electricity to over 10 million addresses—serving more than 22 million people—with the efficiency of our service network. We believe diverse teams and an inclusive environment for all people are fundamental to the sustainability of innovative, customer-focused organizations; therefore, we implement affirmative action initiatives, reserving positions to further increase representation of historically underrepresented social groups—including women, people with disabilities, and Black individuals. We value diversity and orient our actions to ensure an inclusive culture and equal opportunities for everyone. Want to learn more about CPFL Group? Visit: https://www.grupocpfl.com.br/