Job Summary: Professional responsible for handling both proactive and reactive customer scheduling, optimizing billing and enhancing customer relationships and loyalty. Key Highlights: 1. Billing optimization and customer loyalty 2. Full management of appointments and customer service 3. Opportunities for additional services in after-sales **Description and Responsibilities:** **Working Hours:** Business hours, Monday to Friday **Level:** Professional **Employment Type:** Permanent – CLT **All our positions are inclusive for persons with disabilities (PcD)** * Handle proactive and reactive scheduling for dealership customers and provide the after-sales department with opportunities for additional services, aiming to optimize billing and improve customer relationships and loyalty. * Perform proactive and reactive scheduling for dealership customers, verifying service team availability and reserving time slots according to customer needs as quickly as possible; * Update customer registration data in the Vip1 system when necessary; * Respond to all service requests received via telephone, online, and the LATAM system, while documenting all customer and vehicle information; * Create Pre-Orders through the system, document them, and forward them to technical consultants according to their availability; * Monitor Pre-Orders issued by the system, sending emails to the entire team with information for parts basket preparation based on service predictability; * Keep customers informed about scheduled appointments and any possible changes, sending a morning reminder to all customers with same-day service visits and rescheduling cancellations; * Assess whether immediate repair or maintenance can be performed for walk-in customers without appointments. If not feasible, schedule a new appointment with the customer, always verifying the availability of technicians qualified for the required repair; * Check the manufacturer’s system for recalls or required actions and contact customers accordingly based on workshop capacity; * Remind customers of any incomplete or recommended work from their last visit and verify pending services; * Actively offer and present differentiated service options, such as Express Line; * Issue Service Orders for vehicle delivery inspections and/or accessory installations, entering the chassis number into DealerConnect to check for recalls; if recalls exist, flag them on the Service Order before forwarding it to the workshop supervisor; **Requirements:** **Technical Competencies:** Completed high school education; undergraduate studies preferred. Familiarity with company systems and basic computer skills preferred. **Behavioral Competencies:** Organization, clear verbal communication, cooperation, planning ability, concentration. **Benefits:** Medical insurance, Dental insurance, Education allowance, Performance bonus, Corporate mobile phone, On-site meals, Life insurance, Transportation allowance