**Description:** **Responsibilities and Activities:** 1\. Guide and instruct users, acting as a facilitator in ticket acquisition and resolution of irregularities, issuing tickets paid by debit, credit card or cash, or selling smart cards. 2\. Monitor, guide and control the use of spaces in the rotating parking system (blue zone), checking whether vehicles are parked regularly or irregularly—without a parking ticket, with an expired ticket, or with a ticket not clearly visible—filling out the Parking Fee Charge Notice (ACT) and leaving it on the vehicle to communicate parking violations. 3\. Assist the public, from helping locate addresses to reporting accidents and daily incidents to the appropriate public agencies. 4\. Attend to users, providing guidance and information regarding violation notices and the system in general, including the use of the Zul app and parking meters. 5\. Report vehicles in non-compliant situations to the Customer Service Center via PDAs, when necessary. 6\. Conduct preliminary inspections of equipment and parking meters to be used at the beginning of the work shift, requesting replacement or maintenance when needed, and perform other tasks as required or directed by a supervisor. **Behavioral Competencies:** Good interpersonal skills, Empathy, Communicative, Easy comprehension, Polite **Technical Competencies:** Operation of ticketing applications and systems, Customer service, Use of electronic devices (PDA, mobile phone), Knowledge of rotating parking rules, Basic computer skills, Clear communication and user guidance. 2511190202461568227