Customer Service Representative

Description

Job Summary: A professional responsible for customer service and sales, ensuring process organization and standardization within a franchise environment. Key Highlights: 1. Friendly and efficient customer service 2. File organization and updating 3. Compliance with franchise rules and regulations **Position: Customer Service Representative / Counter Clerk** **Mission:** Deliver high-quality customer service while conducting sales efficiently and effectively. **Responsibilities:** * Provide friendly and efficient customer service. * Inform customers about postal products and services (e.g., Sedex, letters, telegrams, etc.). * Conduct sales in accordance with established campaigns and targets. * Request supplies from the Treasury and perform inventory verification. * Ensure area files are organized and up to date. * Comply with franchise rules and regulations to ensure process standardization. **Performance Indicators:** * Efficiency in customer service. * Maintenance of orderly supply inventory. * Organization and cleanliness of counters and cabinets. **Requirements:** * Completed high school education. * Prior experience in customer-facing roles. * Interpersonal skills, organizational ability, flexibility, efficiency, and attention to detail. **Compensation and Benefits:** * **Salary:** R$ 1\.817,05 (gross) * **Meal Voucher:** R$ 528,00 * **Basic Food Basket:** R$ 115,00 * **Monday to Friday** Employment Type: Permanent CLT Payment: R$1\.817,05 per month Benefits: * Medical assistance * Dental assistance * Meal voucher * Transportation voucher Work Location: On-site