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Job Summary: This professional will repair line, data, and TV faults, ensuring customer satisfaction and implementing best practices for environmental management. Key Highlights: 1. Repairing line, data, and TV faults to ensure customer satisfaction. 2. Participating in occupational health and safety programs. 3. Implementing best practices for the company's environmental management. **To apply, register via the link:** https://areastecnicasvivo.gupy.io/jobs/10363691 To provide our customers with an enhanced service experience, we have the Engineering and Customer Service team, whose mission is to explore new technologies, plan the telecommunications network, and drive technological expansion of our products and network. The Customer Service team ensures speed and quality in repairing, installing, and maintaining lines for B2B and B2C customers across fixed-line, mobile, and TV networks. Want to join this team? Then come aboard! Responsibilities and Duties * Repair line, data, and TV faults with quality and within deadlines to ensure customer satisfaction. * Comply with requirements for maintaining the Occupational Health and Safety Management System and participate in occupational health and safety programs. * Understand Telefônica’s Environmental Policy and implement it in daily activities to ensure best practices for the company’s environmental management. Requirements and Qualifications * Completed high school education; * Driver's license — **Category B, valid and permanent;** * Prior experience and skills in manual or technical work (tools, wiring, outlets, electricity) are desirable; * Prior experience in customer service is desirable; * Ability to perform work at heights; * Availability to work on a 6x1 rotating schedule; * Proficiency in computer use, Windows, and Microsoft Office; * Discipline and proactive attitude in daily tasks; * Knowledge of GPON, IPTV, and VoIP technologies is considered a plus. Additional Information See what we offer you: At Vivo, we spare no effort in supporting and valuing our employees. Our benefits are not only excellent but also flexible. * Choose the ideal benefit for you and your dependents via a digital platform offering various categories including Gym memberships, Meal Vouchers (VR), Food Allowance (VA), Pharmacy Assistance, Medical Assistance, Dental Assistance, and Life Insurance; * An exclusive Vivo offer with special discounts on fixed-line, broadband, TV, and apps; * Eligibility for annual Bonus or Profit-Sharing Program (PPR); * Plan your future through our Private Pension Plan; * If you have children, you’ll receive a subsidy to assist with school, daycare, or babysitter expenses; * Enjoy a day off (Day Off) to celebrate your birthday; * Participate in one of the largest corporate volunteer programs to help transform the world; * Benefit from our Educational Development Program, which offers partnerships with educational institutions providing discounts, certifications, and online courses; * Advance your career through our Internal Recruitment Program, either in Brazil or abroad — after all, we operate in over 17 countries! \#VivoMinhaCarreira * Access a series of initiatives designed to improve your physical, emotional, and social well-being! Here, we have \#VivoBemEstar, encouraging our team to adopt healthy habits and enjoy a better quality of life! Available to our employees are consultations with nutritionists, psychologists, social workers, telemedicine services, and much more! **\#VempraVivo** Compensation: R$2\.400,00 \- R$3\.200,00 per month Benefits: * Medical assistance * Dental assistance * Daycare allowance * Education allowance * Commercial agreements and discounts * Profit-sharing * Private pension * Life insurance * Food vouchers * Meal vouchers Work Location: On-site
