Customer Service Representative

Description

Job Summary: We are hiring a Customer Service Representative to handle customer service for our delivery operations, responding to inquiries and monitoring orders. Key Highlights: 1. Customer service via iFood and WhatsApp 2. Proactive support for orders at risk of delay 3. Opportunity to assist with packaging and order organization **Position: Customer Service (Delivery / iFood / WhatsApp)** We are hiring a **Customer Service Representative** to handle customer service for our delivery operations. **Main Responsibilities:** * Respond to customers attentively and promptly via **iFood** and **WhatsApp** * Answer questions regarding orders, menu items, delivery/ pickup timelines, and methods * Monitor ongoing orders and **provide support for orders at risk of delay**, notifying customers and coordinating internally * Maintain organized and courteous service, focusing on resolving issues and preventing problems * During periods of lower workload, **assist with packaging and order organization** (as needed) **What We Seek:** * Strong communication skills, patience, and courtesy * Ability to handle multiple customer interactions simultaneously * Attention to detail (correct order, accurate information, correct deadline) * Proactivity Employment Type: Full-time CLT Compensation: R$2\.050,40 \- R$2\.400,00 per month Benefits: * Dental insurance * Life insurance * Transportation allowance Work Location: On-site