Printer Technician

Description

Job Summary: The professional will be responsible for printer maintenance, installation, and relocation; microcomputer support; and on-site customer service, ensuring SLA compliance. Key Highlights: 1. On-site customer support with travel to client locations 2. Professional development and continuous skill enhancement 3. A collaborative, diverse, and innovative work environment Corrective and preventive maintenance, installation, and relocation of multi-function and multi-brand printers; general microcomputer support; and remote hands support when required. Complete all technical training sessions provided by the company, in accordance with company policy. Inform the internal support team of any difficulties encountered while performing assigned tasks. Submit evidence if component replacement or equipment functionality verification is required; request the validation code together with the part number of the requested component from internal support. Ensure compliance with service-level agreements (SLAs) for response and resolution times; update and communicate the status and progress of your tickets to the ticket management team, maintaining consistent communication. Document all performed activities accurately and comprehensively: complete the technical service report; take photographic records of services rendered to demonstrate service completion; and obtain the client’s mandatory signature/approval for executed services. Manage, control, and maintain inventory of components and parts under your responsibility, as well as local stock (storage), if applicable; request component replenishment; manage reverse logistics; and maintain and repair backup equipment. On-site customer service, including travel for in-person service at the client’s site. Ideal Qualifications: Technical course in IT/Computer Science with knowledge of maintenance. Basic computer literacy. Fundamental knowledge of electricity/electronics, computing, and networking concepts. Experience in on-site user support. Strong interpersonal skills. Residence in the city where employment is offered. Availability for daily travel to provide regional service. Mandatory Requirements: Valid permanent Brazilian driver’s license, Category B or higher. Employment Type: CLT — On-site Location: Ribeirão Preto — SP Working Hours: 08:00–18:00 (Monday–Thursday), until 17:00 on Friday What We Offer: Work flexibility promoting balance between personal and professional life. Professional development and continuous skill enhancement aligned with your interests. A collaborative, diverse, and innovative environment that encourages teamwork. Job Type: Full-time CLT Compensation: Starting from R$3.500,00 per month Benefits: * Company-provided mobile phone * Food basket * Partnership agreements and commercial discounts * Free parking * Life insurance * Meal allowance * Transportation allowance * Company-provided vehicle Work Location: On-site