E-commerce Analyst

Description

Job Summary: Responsible for managing marketplace accounts, optimizing listings, tracking performance metrics, and managing orders and after-sales services. Key Highlights: 1. Marketplace account management and optimization 2. Performance monitoring and order management 3. Handling complaints resolution and after-sales service **Responsibilities** Manage marketplace accounts (e.g., Mercado Livre, Shopee, etc.) Create, review, and optimize listings (titles, descriptions, images, and attributes) Track performance metrics (sales, conversion rate, reputation, and SLA) Support promotional campaigns and seasonal initiatives ERP integration and operations (e.g., Tiny or similar) Monitor pricing, competition, and commercial strategies Manage orders, shipping deadlines, and logistics KPIs Handle complaints resolution, mediation, and after-sales service **Preferred Qualifications** ERP knowledge (Tiny or similar) Proficiency in Photoshop, Canva for image editing and processing Experience in managing and operating proprietary e-commerce platforms (e.g., WooCommerce) Employment Type: Full-time, CLT Benefits: * Free parking * Meal allowance Experience: * ERP/Hub Tiny system (preferred) Work Location: On-site