**Job opening activated to cover vacations, absences, medical certificates, and general leaves.** Attention: This employment modality does not include paid vacation or a 13th-month salary at year-end; the amount you receive on the fifth business day will include a pro-rata portion for vacation and 13th-month salary. Working days are scheduled according to operational needs—you may not work every day and may be called upon to cover vacations, absences, days off, etc. Main duties and responsibilities: * Answer customer calls to the call center for clarification regarding company products and services; * Make outbound calls when necessary; * Complete call log spreadsheets for both incoming and outgoing calls; * Redirect incoming calls to the appropriate departments, when required. Prerequisites: * Completed high school education; * Proficiency in Microsoft Office suite, especially Excel and Word (basic level); * Strong oral and written communication skills; Skills: * Adaptability to interact effectively with customers of diverse profiles; * Active listening to accurately understand customer needs; * Collaborative mindset to support colleagues in resolving critical situations. Benefits: * Life insurance * Meal allowance * Transportation allowance Work schedule: * Rotating shift pattern: 5 days on, 2 days off To cover both morning and afternoon shifts, as required. Work location: Rua Paraíba, Campos Elíseos, Ribeirão Preto, SP Job type: Permanent CLT contract Compensation: R$8,43 per month Benefits: * Life insurance * Meal allowance * Transportation allowance Work arrangement: On-site
João Silva
Indeed · HR
João Silva
Indeed · HR
