Receptionist

Description

Job Summary: Responsible for customer service, reservation management, check-in/out procedures, internal/external communication, and operational support within the department. Key Highlights: 1. Full guest service from check-in to check-out. 2. Management of internal and external communication. 3. Hotel accommodation sales and stay monitoring. * Read and sign the department’s Incident Log daily, recording relevant information that occurred during the shift and following up on registered pending items; * Read and reply to e-mails; * Perform department-related recordkeeping and reporting; * Address inquiries regarding services offered by the establishment, fulfilling all guest requests; * Answer phone calls to resolve questions, provide guidance, or transfer extensions to ensure smooth internal and external communication; * Conduct accommodation sales at the front desk and via telephone; * Monitor guests’ stays; * Check the establishment’s occupancy rate daily; * Register guest arrivals (check-in) and process departures (check-out), including charging applicable rates and consumption fees – minibar and convenience store; * Receive and deliver packages for staff and guests, and record and relay messages; Requirements: * Minimum one year of public-facing experience preferred; * Familiarity with the Desbravador system. Benefits * Salary: R$ 2.400,00; * Meal Allowance (IFood Card); * Health Insurance; * Santa Casa Dental Plan (after probation); * Transportation Allowance; * Birthday Day Off. Work Schedule: * Rotating 6x1 schedule – six working days followed by one day off, as per roster * One Sunday off per month