Customer Success Internship (Onboarding)

Description

Job Summary: We are seeking a Customer Success Intern to support customer implementation and onboarding, contributing to successful adoption of our solutions. Key Highlights: 1. Support the customer journey from initial implementation 2. Assist with system integration and identification of improvements for customers 3. Create and deliver training sessions and support materials for customers **Who We Are?** At **SmartEnvios**, we develop innovative digital solutions that simplify logistics for businesses of all sizes, optimizing shipping costs and accelerating processes from sale to final delivery. We are a team of passionate **Smarters**, dedicated to delivering the best experience for our customers and transforming Brazil’s logistics industry through cutting-edge technology. We are looking for a **Customer Success Intern – Implementation (Onboarding)** to join our team! If you are organized, communicative, and enjoy guiding customers from day one, this could be your opportunity to grow with us. In this role, you will support the implementation and onboarding process for new customers, helping them achieve strong results with SmartEnvios’ solutions. **Your Day-to-Day Responsibilities:** * Support delivery of company and service presentations; * Assist with customer system integration according to the agreed schedule; * Help identify opportunities for customer improvement and growth; * Support the offering of new services, tools, or partnerships; * Monitor KPIs and support tracking of service usage; * Assist in developing and delivering initial training sessions and support materials; * Support customer journey management to ensure a positive initial experience; * Address basic inquiries and route requests to the appropriate departments; * Support communication with customers to understand their needs; * Assist in organizing information and records in systems and CRM. **What We’re Looking For:** * Currently pursuing a bachelor’s degree in Business Administration, Marketing, Logistics, Technology, or related fields; * Strong verbal and written communication skills; * Organized and eager to learn; * Interest in customer service and Customer Success roles; * Familiarity with digital tools (Microsoft Office, Google Workspace, etc.); * Bonus: Basic CRM knowledge or prior customer service experience. **What We Offer:** * Internship stipend: BRL 1,050.00 \+ BRL 150.00 Transportation Voucher * Meal or Food Allowance: BRL 300.00 per month * Life Insurance * Wellhub/Gympass * Birthday Day Off * Psychological Support **Work Location:** Remote (Home Office) Join us in our mission to drive the success of Brazilian companies by simplifying shipping logistics. **\#VEMPRASMART**