Job Summary: We are seeking a dynamic and communicative professional for Level 1 technical support, providing multichannel assistance and resolving connectivity and equipment issues. Key Highlights: 1. Frontline technical support 2. Multichannel support across various platforms 3. Assistance with router and Wi-Fi device configuration We seek a dynamic professional with excellent communication skills to work on the frontline of our technical support team. If you have an affinity for technology, enjoy problem-solving, and are comfortable interacting with customers across multiple channels, this position is for you! Key Responsibilities * Multichannel Support: Provide Level 1 technical support via telephone calls, WhatsApp messages, and in-person service at our unit. * Connection Diagnosis: Perform basic signal tests and verify user authentication (PPPoE protocol). * Equipment Support: Assist customers remotely with configuration of residential routers and Wi-Fi devices. * Issue Management: Identify physical problems (e.g., broken fiber or infrastructure failure) and raise technical tickets for the field team. * Data Recording: Enter all information and service histories into the management system (ERP). Employment Type: Full-time CLT Compensation: R$1.621,00 per month Benefits: * Medical assistance * Internet allowance * Meal voucher Work Location: On-site