**Job Description:** We are looking for a **Technical Ticket Analyst** to join our support and customer team. This professional will be responsible for receiving, registering, classifying, and tracking technical tickets related to systems, equipment, or services, ensuring appropriate support and internal and/or external customer satisfaction. **Responsibilities:** * Receive, register, and classify technical tickets via system, email, or phone; * Provide first-level technical support, aiming to resolve requests quickly and efficiently; * Forward tickets to the responsible teams when necessary (Level 2 or 3); * Monitor ticket progress and keep users informed about their status; * Ensure compliance with defined SLAs; * Organize technical schedule; * Collaborate in documenting procedures and recurring solutions; * Identify opportunities to improve support processes. **Requirements:** * Completed high school education; * Prior experience handling technical tickets and/or user support; * Basic/intermediate knowledge of CCTV and ALARM operating systems; * Strong verbal and written communication skills; * Proficiency with Microsoft tools (e.g., Word, Excel, PowerPoint); * Analytical ability, organizational skills, and capacity to prioritize tasks. **Preferred Qualifications:** * Knowledge of CCTV; * Knowledge of alarm systems; * Knowledge of access control (Hikivision). Job Type: Full-time, Permanent CLT Compensation: R$1.936,00 – R$2.500,00 per month Benefits: * Meal allowance; * Food allowance; * Transportation allowance