Information Technology Assistant

Description

Job Summary: Grupo Esse is seeking an IT Assistant to provide user support, ensuring the proper functioning of technological resources and continuity of operations. Key Highlights: 1. Level 1 and Level 2 Technical Support (on-site and remote) 2. Installation and maintenance of equipment 3. Support for corporate systems, networks, and productivity tools **Job Description:** ---------------------- Grupo Esse is seeking an IT Assistant to provide user support, ensuring full functionality of technological resources and contributing to operational continuity. What you will do here: Provide Level 1 and Level 2 technical support to users, both on-site and remotely; Register, track, and resolve service requests via Service Desk; Install, configure, and maintain equipment (computers, printers, and peripherals); Support users with corporate systems, networks, and productivity tools; Manage access accounts (creation, modification, and deactivation in systems and Active Directory); Maintain hardware, software, and license inventory; Support vendor management, contracts, and procurement within the IT department; Contribute to improvements and implementation of new technologies. **Mandatory Requirements:** ------------------------------ Technical or undergraduate degree in progress in IT, Information Systems, or related fields; Familiarity with Service Desk tools and Microsoft Office suite. **Desirable Requirements:** -------------------------- Experience in user technical support (Level 1 and/or Level 2); Knowledge of hardware maintenance, basic networking, and operating systems; **Employment Type:** -------------------------- CLT **PwD (Persons with Disabilities):** -------- NOT APPLICABLE **Benefits:** --------------- Meal Allowance – credited to the Pluxee card; On-site cafeteria; Christmas Bonus; Health Insurance – optional; Dental Insurance – optional; Transportation Allowance; Wellhub – access to over 29,000 gyms, fitness classes, and wellness apps. **Work Location:** ---------------------- Ribeirão Preto – SP **Working Hours:** ------------------------ 8:00 AM to 5:48 PM