Senior Negotiator

Description

Conduct medium-complexity negotiations with debtors, proposing viable credit recovery solutions while maintaining sound business relationships. Assist in monitoring results and contribute to executing strategies defined by the department, ensuring adherence to guidelines and practices established by the office. **Responsibilities and duties** * Conduct medium-complexity negotiations, including locating and contacting debtors, identifying solutions that meet the creditor's interests while respecting terms agreed upon and established by clients; * Analyze case information by evaluating basic data regarding the debtor's situation and propose approaches aligned with established guidelines; * Collaborate in implementing negotiation strategies by applying defined tactics to achieve credit recovery targets, adapting\-them as necessary. **Requirements and qualifications** * Bachelor’s degree in Business Administration, Law, Economics, or related fields is desirable; * Minimum of six months’ prior experience in customer service, negotiation, or collections; familiarity with basic negotiation techniques, CRM or collections systems, and fundamental administrative procedures is desirable; * Knowledge of legal process and document analysis and review, compliance control with internal policies and procedures, audit of legal opinions and contracts, application of quality indicators, use of legal management systems, and ability to identify risks and propose workflow improvements. **Additional information** Our benefits: Meal or food allowance \- Sodexo Pluxee; Unimed health plan; Uniodonto dental plan; Extended maternity leave; Extended paternity leave; Childcare allowance for mothers with children up to 5 years and 11 months old; Pluxee Cuida (psychological, social, financial, and legal support); Nutritional counseling; Wellhub; Multi-sport courts; Partnerships with various establishments (educational institutions, restaurants, etc.); Birthday Day Off; Transportation allowance (6% payroll deduction; credited exclusively to bus card); Life insurance. Founded in 1998, S\&S is headquartered in Ribeirão Preto. It operates through its own offices and partners across the Southeast, South, and Northeast regions of Brazil. Its clientele comprises medium and large economic groups in sectors such as insurance, telecommunications, banking, services, civil construction, and others. A comprehensive physical and organizational infrastructure supports our operations — covering location, space, technology, administration, and finance. Our commitment is to our clients, and we consistently act with enthusiasm and dedication, placing ourselves fully at the service of their objectives.