ERP System Support Analyst

Description

Job Summary: Professional to provide support and user assistance for an ERP system, focusing on resolving questions and issues related to software usage, in a company with 40 years of market presence. Key Highlights: 1. Career development plan with growth opportunities 2. Technology-focused company undergoing expansion 3. Support across all ERP system modules Company specialized in developing an ERP system tailored for retail, established in its segment with approximately 40 years in the market. Serves the entire national territory, offering attractive career paths and benefits. **Main Responsibilities** Receive and address end-user requests regarding questions or difficulties using the system, via contact tools (e\-mail, telephone, chat, etc.); Analyze requests and execute necessary procedures to resolve issues; Address requests within stipulated deadlines; Seek solutions for diagnosed problems; Provide various forms of user support and guidance; Record incidents and solutions in relevant systems; Open tickets to the development team; Describe requirements for system customization according to client needs; Database queries; Other duties pertinent to the role. **Requirements** Relevant experience (support, implementation, or key user roles for ERP systems, including knowledge of IT routines, databases, etc.); Completed undergraduate degree in Systems Analysis and Development or related fields; Must provide support across all system modules (Finance, Billing, Procurement, etc). **Company Advantages** Mid-sized technology company offering innovative and differentiated tools; Currently undergoing expansion; Career development plan with periodic evaluations and growth opportunities.